Business Administration Level 3 Apprentice

2 weeks ago

Newcastle upon Tyne, United Kingdom My Learning Skills Full time

**Business Administration Level 3 Apprentice**:
Business Administration Level 3

15 months

**Overview**:
Act as point of contact for patients and a focal point of communication between patients, doctors and other staff.Prospect Medical Group are looking for someone is able to work well within a team and someone that is able to follow procedures. This role will give the apprentice training in all areas of admin work in a GP Practice - Working across all clerical roles within the practice you will be part of the reception, secretarial, coding, post processing patient registration and nurse admin teams.

**Dr Z Kazi - Prospect Medical Centre**:
Prospect Medical Group, NE4 8AY

**£195.36**

****Per Week

**37 Hours**

Per Week

**Role and Responsibilities**:
General Reception Duties
- Respond promptly and politely to all requests for assistance from patients and visitors.
- Work as part of the reception team and navigate patient by making appointments, order medication, giving assistance and advice about services.
- Explain practice services to new patients, temporary residents and people requiring emergency necessary treatment.
- Register patients recording all relevant details accurately and comprehensively on the SystmOne computer system.
- Advise patients of relevant charges for private medical services. Accept payment and issue receipts.
- Log requests for home visits on to the computer appointment system, include all relevant information. Refer requests for urgent visits to the Duty Doctor in line with written protocol.
- Accept and record requests for prescriptions from patients. Forward requests to Data Processing Clerk ensuring prescriptions will be available for collection within 48 hours.
- Process written requests for repeat prescriptions and cover prescription line during periods of absence.

Other Admin Duties:

- Scan incoming correspondence on to computer system in line with practice guidelines.
- Assist with incoming and outgoing post.
- Answer patient enquiries for test results following the practice protocol.
- Update patients electronic record to record any communication requesting further information regarding the patient.

Appointments System
- Maintain total familiarity with all appointment systems operating within the Practice including requests for regular and urgent appointments, nurse appointments andappointments with associated staff.
- Maintain efficient operation of appointments system, monitor flow of patients into consulting rooms and treatment rooms. Inform patients of any delays, relevant of any changes to the appointment situation.
- Monitor effectiveness of appointments system and ensure all variations or problems are reported and resolved immediately.
- Adjust surgeries and rearrange patient appointments as required.

Medical Records
- Check that medical records and computer summaries are available for the doctor in instances of urgent consultations and requests for home visits.
- Maintain accurate filing system in line with practice policy.
- Maintain accurate registration information on patient computer and manual records i.e. changes of address etc.

Operation of Telephone System
- Receive and make telephone calls as required in line with Reception Guidelines.
- Take and forward messages in line with Reception and Practice guidelines.
- Change answer phone message as required in line with practice guideline.

Data Entry
- Update medical record templates to record information such as smoking status etc.
- Record receipt of insurance forms, solicitors reports andrequests for patient MRCs.
- Start and End of Day Procedures
- Lock and unlock, activate/deactivate the alarm system at the start and end of each day to maintain maximum security levels.
- Prepare Reception in readiness for the Surgery being open for patients.

**Required Skills**:
Organisation Timekeeping IT Skills Punctual & reliable

**Required Skills**:
Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, we’ve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, you’ll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Apprenticeship qualification.

**Required Qualifications**:
Maths and English, GCSE Grade 4-9 or equivalent

**Training**:
Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies s

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