Patient Advice and Liaison Officer

6 months ago


Sheffield, United Kingdom Sheffield Health and Social Care NHS Foundation Trust Full time

To receive, record and respond to concerns, compliments and feedback from patients, carers and visitors to the Trust. To provide impartial advice and information to patients, carers and visitors to the Trust. To provide a frontline problem-solving and signposting service to patients, carers and visitors to the Trust. To listen to concerns raised and act quickly, liaising with Trust staff to find resolution where possible, thus avoiding escalation to a formal complaint.

To arrange, facilitate and take brief notes at resolution meetings between staff and patients/carers. To promote the Patient Advice and Liaison Service throughout the Trust ensuring that information about the service is widely available and up to date



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