Advice Worker

6 months ago

Sheffield, United Kingdom Citizens Advice Sheffield Full time

**Advice worker**

**Job description and person specification**

Citizens Advice Sheffield provides a range of advice and advocacy services through digital means, by telephone and in person. We seek to empower our clients and support them to improve their confidence and capability on a wide range of issues.

We aim for excellence. Our ambition is to be among the best advice services in the country, and one of the leading voluntary and community organisations in Sheffield. We campaign for change to social policy to improve the well-being of the people and communities we support.

**Purpose of job**

Our advice workers, working alongside volunteer advisers, are responsible for providing generalist and specialist advice to clients, including advice about financial confidence, welfare benefits, debt, housing, employment, immigration, discrimination and other areas of public and social welfare law.

Advice workers seek to support and empower clients to address their needs, and provide tailored casework when this is needed.

Advice workers provide advice that is accessible by all clients, taking full account of clients’ communication and other needs.

Advice workers provide services in a wide range of settings, including our own offices and those of partner agencies. This will be done both in person and through the use of telephone and digital technologies.

Advice workers are required to undertake all their duties in accordance with Citizens
Advice Sheffield policies and procedures, utilising national and local sources of information and guidance.

**Main duties and responsibilities**

**Advice provision**
All advice workers are required to:

- Welcome clients to the service
- Enable clients to explain their needs
- Assess clients’ needs
- Research the options for meeting clients’ needs and advice on these
- Support clients to develop action plans to meet their needs
- Assist clients to implement their action plans, including liaising with relevant agencies
- Undertake casework for clients, including where appropriate court and tribunal representation
- Contribute to telephone, drop-in and pre-booked appointment services
- Contribute to multi-disciplinary and multi-agency service provision
- Create and maintain comprehensive client and service provision records, using information technology and other systems
- Provide services in accordance with all relevant quality standards
- Contribute to ensuring that service performance standards and targets are met
- Identify and report evidence to support social policy campaigns

**Advice support**
- Supervise other advice workers and volunteer advisers, including advice session supervision, case checking and independent file reviews
- Support and develop volunteers
- Support the design and delivery of training

**Professional learning and development**

Advice workers are all required to undertake learning and development including:

- Keeping up to date with legislation
- Keeping up to date with policies and procedures
- Attending internal and external training
- Obtaining and maintaining accreditation for specialist practice

**Person specification**

**Knowledge**
Comprehensive knowledge of:

- One or more of: financial confidence support and interventions, welfare benefits, debt, housing, employment, immigration, discrimination and public law
- Advice giving processes and systems
- The communities supported by Citizens Advice Sheffield

**Skills**
High quality skills:

- listening, verbal, written and presentation communication skills
- to communicate well with clients, colleagues and other agencies
- to work in partnership in multi-professional and multi-agency settings
- to utilise case recording and other information systems that support advice provision
- to undertake analysis and research to support the formulation of action plans to meet clients' needs
- to represent clients and negotiate on their behalf
- to supervise advice sessions, and undertake case checking and independent file reviews
- to support and empower clients

**Aptitude**
Commitment to:

- the goals and values of Citizens Advice Sheffield
- working flexibly and to adapting to changing needs and priorities
- team working
- the delivery of service performance and quality standards
- personal learning and professional development
- equal opportunities and to valuing diversity

**You must be willing and able to work at different locations around the city as required**

**Qualifications, training and accreditation**
There are no specific qualifications required for this role however you will be required to:

- Successfully complete training
- Achieve and maintain any accreditation required for specialist areas of advice practice

**Desirable**
While not essential the ability to effectively communicate in another community language or BSL would be an advantage.

**Job Types**: Full-time, Part-time, Permanent

Pay: £28,644.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company p

  • Advice Worker

    5 months ago

    Sheffield, United Kingdom Citizens Advice Sheffield Full time

    **Advice worker** **Job description and person specification** Citizens Advice Sheffield provides a range of advice and advocacy services through digital means, by telephone and in person. We seek to empower our clients and support them to improve their confidence and capability on a wide range of issues. We aim for excellence. Our ambition is to be among...

  • Advice Worker

    6 months ago

    Sheffield, United Kingdom Citizens Advice Sheffield Full time

    **Advice worker** **Job description and person specification** Citizens Advice Sheffield provides a range of advice and advocacy services through digital means, by telephone and in person. We seek to empower our clients and support them to improve their confidence and capability on a wide range of issues. We aim for excellence. Our ambition is to be among...

  • Advice Worker Trainee

    6 months ago

    Sheffield, United Kingdom Citizens Advice Sheffield Full time

    **BSL Advice worker** **Job description and person specification** Citizens Advice Sheffield provides a range of advice and advocacy services through digital means, by telephone and in person. We seek to empower our clients and support them to improve their confidence and capability on a wide range of issues. We aim for excellence. Our ambition is to be...

  • Independent Advocate

    6 months ago

    Sheffield, United Kingdom Citizens Advice Sheffield Full time

    **Independent Advocate** **Job description and person specification** Citizens Advice Sheffield provides a range of advice and advocacy services through digital means, by telephone and in person. We seek to empower our clients and support them to improve their confidence and capability on a wide range of issues. We aim for excellence. Our ambition is to...

  • Children's Senior Social Worker

    6 months ago

    Sheffield, United Kingdom Sheffield City Council Full time

    Social workers are incredible people – committed to a highly challenging career to help the most vulnerable amongst us. We are always seeking to recruit qualified Social Workers experienced in child protection in order to keep our caseloads manageable. In Sheffield we have a strong child-focussed approach with a strategic mission to have a ‘skilled and...

  • Key Worker

    6 months ago

    Sheffield, United Kingdom SYHA Full time

    Key Worker - Live Well At Home - Temporary, Full Time - 2 positions available** Could you empower somebody to gain the most from their life?** We have an exciting opportunity for two temporary Key Workers to work within our LiveWell at Home team, a citywide, prevention and outreach service for people aged 55 and over. We are a forward thinking, values...

  • Mental Health Recovery Worker

    2 weeks ago

    Sheffield, United Kingdom Brook Street Social Care NMR Full time

    Position: Mental Health Recovery Worker Location: Central Support Hub, Sheffield Type: Temporary, Ongoing Assignment Hours: 6pm to 12pm on a Rolling RotaPay rate: £12.31 per hourAre you passionate about supporting mental health recovery? We are seeking dedicated Mental Health Recovery Workers to provide emotional support, advice and guidance within a...

  • Welfare Worker

    6 months ago

    Sheffield, United Kingdom St Wilfrid's Centre Full time

    **JOB DESCRIPTION** **Post: Welfare Worker** (35 Hours over 5 days a week + half an hour lunch break) **Salary**: £21,298FTE **Location**:St Wilfrid’s Centre **Job purpose**:To provide help, support, advice and guidance to clients at the Centre, to ensure that vulnerable people have a safe place to go to and that they receive help to maintain...

  • Welfare Worker

    6 months ago

    Sheffield, United Kingdom St Wilfrid's Centre Full time

    **Post: Welfare Worker** (35 Hours over 5 days a week + half an hour lunch break) **Salary**: £21,298FTE **Location**:St Wilfrid’s Centre **Job purpose**:To provide help, support, advice and guidance to clients at the Centre, to ensure that vulnerable people have a safe place to go to and that they receive help to maintain wellbeing. To work closely...

  • Support Worker

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Shelter Full time

    About the RoleAs a Support Worker in our Homeless Prevention and Resettlement Service, you will help clients maintain independence and thrive by offering practical assistance, support, advice, advocacy, coaching, and encouragement to enable households to resettle and prevent homelessness.You will be responsible for developing outcome-focused support plans,...

  • Social Worker MASH Team

    4 weeks ago

    Sheffield, United Kingdom Randstad Care Full time

    Sheffield City Council are looking to recruit a social worker to support their MASH team. Contract will be for an initial 6 months with potential for extension subject to internal circumstance and performance.Responsibilities include: To provide advice, support and guidance to the multi-agency workforce Triage requests received by the Children and Families...

  • Casual Housing Support Worker

    4 weeks ago

    Sheffield, United Kingdom CV-Library Full time

    Ashberry Recruitment are currently looking for several Casual Housing Support Workers to work in the Sheffield area, on an ongoing basis. As a Housing Support Worker, you will be providing resettlement support to clients within a hostel environment. Some of your duties and responsibilities will be as follows: - Carrying out client needs and risk assessment...

  • Key Worker

    6 months ago

    Sheffield, United Kingdom SYHA Full time

    **Permanent post, 37 hours per week - Lister Avenue, Sheffield** Lister Project is a CQC registered recovery residential mental health service for 25 adults, split over 5 separate houses in the Base green area of Sheffield. **Could you empower someone with enduring mental health issues to gain the most from their life on their recovery journey?** **We...

  • Housing Support Worker

    2 months ago

    Sheffield, United Kingdom CV-Library Full time

    Ashberry recruitment are currently looking for a temporary full time housing support worker to work in Sheffield and surrounding areas including Chesterfield. As a Housing Support Worker , you will be providing resettlement support to client within the sheltered housing project and dispersed tenancies. Some of your duties and responsibilities will be as...

  • Key Worker

    6 months ago

    Sheffield, United Kingdom SYHA Full time

    30 hrs Permanent Post - Lister Avenue, Sheffield** Lister Project is a CQC registered recovery residential mental health service for 25 adults, split over 5 separate houses in the Base green area of Sheffield. Could you empower someone with enduring mental health issues to gain the most from** their life on their recovery journey?** We have an exciting...

  • Residential Support Worker

    5 months ago

    Sheffield, United Kingdom The Tiger Group Full time

    Are you passionate about supporting others? Do you want to make a difference? Are you looking for a role which allows you to progress and develop whist providing a safe, comfortable and nurturing environment for children and young people? If this applies to you then this could be the perfect opportunity for your career! We are looking for talented, strong,...

  • Housing Support Worker

    6 months ago

    Sheffield, United Kingdom Ashberry Recruitment Full time

    Ashberry recruitment are currently looking for a temporary full time housing support worker to work in Sheffield and surrounding areas including Chesterfield.As a Housing Support Worker , you will be providing resettlement support to client within the sheltered housing project and dispersed tenancies.Some of your duties and responsibilities will be as...

  • Support Worker

    5 months ago

    Sheffield, United Kingdom KPJ Group Full time

    A national charity are looking for **Support Workers **to join them at their site based in **Sheffield **with immediate effect. In this role, you will play a crucial part in fostering trusting relationships with service users, promoting their well-being, and empowering them to lead fulfilling lives. **What’s on offer?** - Up to £11.60 per hour - 37.5...

  • Key Worker

    6 months ago

    Sheffield, United Kingdom South Yorkshire Housing Association Full time

    **Permanent post, 37 hours per week - Lister Avenue, Sheffield** Lister Project is a CQC registered recovery residential mental health service for 25 adults, split over 5 separate houses in the Base green area of Sheffield. **Could you empower someone with enduring mental health issues to gain the most from their life on their recovery journey?** **We...

  • Bank Family Support Worker

    5 months ago

    Sheffield, United Kingdom Advanced Childcare Assessments Full time

    Specialist Independent Social Work company Advanced Child Care Assessments Limited is looking for experienced Family Support Workers to become Parenting Practitioners/Social Work Assistants and join our growing team. At ACCA we specialise in expert social work investigations and assessments. We are passionate about the work we do; we always adopt a...