Assistant Director of Iccs

2 weeks ago


Bolton, United Kingdom North West Ambulance Service NHS Trust Full time

North West Ambulance Service is seeking a dynamic and highly motivated individual to directly support the development of the integrated response model of 999, 111 and non-emergency patient transfer contact centre functions. They will assume operational responsibility for all Trust contact centres and will harness improvements in areas such as digital and estate.

The role does not necessarily require NHS or telehealth experience. Experience within other sectors and organisations are encouraged. Ultimately, we are looking for an experience senior leader who can demonstrate strong values, commitment to service users and staff with a track record of delivering within complex teams and organisations

This senior leadership role will have accountability for the delivery of operational, workforce and financial performance of the Trust’s Contact Centre functions.

Strategic portfolio responsibilities covering the Trust’s Integrated Response Model and regional Clinical Assessment Service (CAS) development.

Provision of effective strategic and tactical management of all contact centre functions including physical, human and infrastructure resources

Responsibility for the achievement and maintaining of all key performance targets including patient focused clinical quality standards, response standards and efficiency and productivity targets.

Promote and role model inclusive compassionate leadership in line with the Trust’s leadership framework, proactively living our values of working together, being at our best to make a positive difference to the lives of people and patients.

Support the Integrated Contact Centre Director with development of the Trust’s long-term strategy, ensuring the service is fit for the future, in line with local and national priorities.

Acts as the Senior Responsible Officer for agreed strategic and transformational change projects, providing direct assurance to Trust Executives and Board.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

SJT Live 21/07/2023 Closes 06/08/2023

**Assessment day**: Week Commencing 14/08/2023


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