Tenant Voice Manager

3 weeks ago


Sunderland, United Kingdom Adecco Full time

Are you a Housing professional looking for your next opportunity?

Role**:Tenant Voice Manager**

**Salary**: £43,207/annum

Type: Permanent

Location: Sunderland

We are working with a fantastic Social Housing organisation based in the Northeast who are looking for a **Tenant Voice Manager** to join them on a permanent basis as soon as possible. They are a value driven organisation who really do put the customer at the heart of what they do.

The role will see you take responsibility for ensuring the tenant voice is at the forefront of the organisation's agenda. As the manager, you will lead the team in planning, managing, and controlling the complaints process to guarantee compliance. You willplay a key role in driving tenant engagement and strive to improve tenant satisfaction.

**Key accountabilities include**:

- Manage and control the performance of tenant voice, complaints service to an excellent standard whilst ensuring regulatory compliance.
- Establish and preserve good relationships with all areas of the organisation and similarly with external partners.
- Provide solid leadership to the Tenant Voice team and always provide positive leadership to staff
- Guide the Tenant & Community Voice forums in pertinent strategic and operational matters that affect the local and citywide operations.
- Contribute to Housing and Property in delivering a high standard of customer-centric service across the organisation.

If you feel you meet the above criteria or are interested in learning more about this exciting new opportunity in further detail, please get in touch.


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