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Tenant Voice Lead
2 months ago
Are you a Housing professional looking for your next opportunity?
Role:
**Tenant Voice Lead**
**Salary**: £38,207/annum
Type: Permanent
Location: Sunderland
We are working with a fantastic Social Housing organisation based in the Northeast who are looking for
**2 x Tenant Voice Leads** to join them on a permanent basis as soon as possible. They are a value driven organisation who really do put the customer at the heart of what they do.
The role will see you take responsibility for ensuring the tenant voice is at the forefront of the organisation's agenda which will involve collaborating with tenants and liaising with colleagues to resolve complaints and increase tenant engagement and satisfaction. You will also have responsibility for Stage Two complaint investigations and MP enquiries regarding tenants and leaseholders.
**Key accountabilities include**:
- Lead the Tenant Voice team to deliver an excellent service in both handling complaints, managing feedback and driving tenant engagement.
- Ensure compliance with regulatory standards and the Housing Ombudsman
- Provide tenants with a personal service by contacting them on the phone dealing with complaints and feedback in a proactive manner.
- Drive tenant engagement with innovative approaches and make it easier for them to connect with the organisation.
- Work with a systematic and data driven format to ensure metrics, analysis and complaints, feedback and tenant engagement are accessible and translated across the business as determined by the Tenant Voice Manager.
If you feel you meet the above criteria or are interested in learning more about this exciting new opportunity in further detail, please get in touch.
To speak to a recruitment expert please contact Sam Headey
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Tenant Voice Lead
2 months ago
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