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Guest Experience Concierge

5 months ago

London, United Kingdom Melia Hotels International Full time

**_“The world is yours with Meliá”_**

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

**_ Guest Experience Concierge:_**

**_MISSION: _**The Guest Experience Concierge is responsible for managing the entire experience of VIP guest and guests staying in the hotel's superior rooms, providing them with unique and personalized experiences and committing to excellence in guest satisfaction.
- Manage the experience of VIP guests and guests staying in superior rooms, ensuring excellent service, personalizing their stay, anticipating their needs and exceeding their expectations.
- Manage the arrival of VIP guests and guests staying in superior attribute rooms, ensuring that they have all the information about the hotel services and facilities during their stay.
- Being knowledgeable of the destination to be able to offer services and products according to the preferences of customers.
- Manage customer incidents, following the established protocols.
- Comply with the attributes, standards and manuals applicable to their department.

(I understand that this is not an exhaustive description of my duties & this document is constantly changing & being updated)

**Because belonging to the great Meliá family is being VIP**

You will enjoy **My MeliáRewards** which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the **My MeliáBenefits** programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you

**At Meliá we are all VIP**

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP** **People.
- We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company._

If you want to be “**Very Inspiring People**“, follow us on:
**INSTAGRAM** - **TWITTER** - **LINKEDIN** - **INDEED** - **GLASSDOOR