Customer Service Representative
2 weeks ago
We are looking for a passionate person to be as the first point of contact for customers, presenting a positive and professional front of house customer service. You will take responsibility for the smooth daily operations of the reception, managing customer enquiries, sales and efficient cash handling, to achieve excellence in customer service delivery.
This post is located at Dagenham, RM10 8TX.
**Main tasks and responsibilities**:
- Achieve the highest possible standard of customer service and commitment to continuous improvement in quality and business performance.
- Ensure the efficient and effective operation of the reception.
- Greet customers and visitors in a friendly and helpful manner, in person or by phone, monitoring and controlling entry to the club.
- Sell and promote products and services as per company procedure.
- Ensure all customer sales and bookings are managed correctly, assisting customers in their choices.
- Undertake basic clerical and administrative duties, as required.
- Ensure that the reception is secure and maintained to the required standards of cleanliness and repair.
- Establish and maintain good relationships with the general public, ensuring that an appropriate ambience is maintained in the facility, making customers feel welcomed and valued.
- Deal with complaints in a sensitive manner, promptly and politely in accordance with Company guidelines.
- Cover shifts on Gym floor as required
- Ensure you offer a professional image at all times and adhere with uniform standards.
**Experience/Skills and attributes**:
- Demonstrated experience of customer care preferably in a reception based fast paced environment.
- Excellent oral, numerical and written skills.
- Experience in a sales environment using techniques to sell and upsell products and services.
- Ability to work outside normal hours, including evenings, weekends, public holidays with flexibility of location.
- Responsible for maintaining all relevant qualifications and attending internal training sessions as part of normal working arrangements.
- Competent on Word and Excel.
- Level 2 Gym Instructor qualification is desirable
**Job Types**: Permanent, Zero hours contract
**Salary**: £9.50 per hour
**Benefits**:
- Gym membership
- Wellness programme
Ability to commute/relocate:
- Dagenham RM10 8TX: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Service: 3 years (required)
Work Location: One location
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