Customer Service Advisor

2 weeks ago


Dagenham, United Kingdom Simple Self Drive Full time

**COMPANY: Simple Self Drive**
**ROLE: Customer Service Adviser (Car Hire)**
**LOCATION: London (RM8)**
**TERM: Permanent**
**HOURS: 40+ hrs per week**
**SALARY: £25,000 - £30,000 + Commission**

**THE COMPANY**

Simple Self Drive is a leading London based PCO/ private Hire vehicle rental company with a massive fleet of vehicles and growing. We’ve been around for over 11 years and have exciting and ambitious growth plans for the next few years, to help us along the way we are currently recruiting experienced customer service advisor to join the team.

**THE JOB**

This role plays a key part of day-to-day operation as you will be responsible for driving sales and delivering excellent customer service. You will be working in a target driven environment so will have to be able to work under pressure and be able to deal with customers from all walks of life. Day to day tasks will include:

- Dealing with incoming enquiries
- Meeting and greeting customers on site
- Quoting clients on rental prices and negotiation
- Upselling products and services
- Running background and ID checks on customers
- Vehicle check-in and check-out
- Inputting information on internal system
- Meeting weekly and monthly targets and KPI’s
- Related administrative tasks.
- Ensuring vehicle is fit for rental

**THE CANDIDATE**:

- Experience in the vehicle hire industry or similar preferred
- Proven track record in direct sales
- Great communicator
- Excellent customer service skills
- Able to meet and exceed targets and KPI’s
- Strong attention to detail
- Ability to work under pressure
- Demonstrates creativity to help maximise sales
- Experience dealing with diverse client groups
- Calm and able to deal with difficult situations
- Must have full UK driver license

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Dagenham: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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