Police Enquiry Officer

5 months ago


Crawley, United Kingdom Sussex Police Full time

Division / Department - West Sussex Division
Grade - Grade 8
Status - Part Time
Contract Type - Permanent
Salary Grade Range - £24,552 - £26,232
Working Hours - 14.8 Hours per Week
Shift Allowance - Yes
Politically Restricted - No
Location - Crawley
- The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time._

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

**Chief Constable Tim De Meyer & Chief Constable Jo Shiner**

The Role & Key Responsibilities

From your first day with us you will be part of a policing family making a real difference.

It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.

The location for the Police Enquiry officer post will be at: - Crawley Hub, supporting Horsham and East Grinstead. Travel between locations will be required.

FOLLOWING ON FROM YOUR INITIAL TRAINING YOU WILL CONTINUE WITH ON-THE-JOB TRAINING WITH A DEDICATED COACH, WITHIN YOUR DEDICATED OR NEIGHBORING HUB.
SHIFT PATTERNS

STAFF WOULD BE EXPECTED TO WORK A ROTATING SHIFT PATTERN BETWEEN MONDAY AND SATURDAY 0900-1700 (THIS DOES NOT INCLUDE ANY PUBLIC OR BANK HOLIDAYS).

**Key Responsibilities**

To act as the primary point of contact to all visitors to the Police station. To act as a conduit between Police Officers and the public. Accurately assessing and recording incidents, ensuring the prompt resolution of enquiries through effective communication whilst maintaining the highest professional and ethical standards.

To Identify the purpose and nature of each contact by asking questions to elicit sufficient and relevant information to enable an accurate and timely assessment of appropriate means of resolution.

To provide a proactive, customer focused service to all enquiries made via the Front Officer whether in person, by phone or online in a compassionate and highly professional manner in accordance with the Sussex Police Policing Strategy and the Victim Code.

Skills & Experience
- QUALIFICATIONS GCSE or equivalent in Maths and English
- SKILLS AND EXPERIENCE- Good verbal communications skills with the ability to listen to others
- Ability to breakdown problems into component parts and determine appropriate action
- Ability to communicate difficult messages to the public effectively and sensitively
- Decision making skills. The ability to think laterally and be able to creatively resolve incidents - Proven ability in problem solving- Ability to produce accurate written reports or other documents
- Level of confidence in using standard IT packages, systems and/or databases to fulfil role requirements
- Demonstrate Personal Responsibility, planning own work with the ability to work with mínimal supervision
- Work effectively in a team to achieve shared objectives, demonstrating an awareness of individual differences and providing support as required

Why Work With Us?

Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working.

We take pride in looking after our people and offer a variety of benefits;
- career progression
- contributory pension scheme (LGPS)
- generous annual leave allowance
- discounts for everyday spend
- on-site gyms and a range of sports clubs
- generous and supportive parental leave
- financial and mental wellbeing guidance and support
- discounted contributory healthcare scheme

Please use the following links for more information on the benefits of working with **Surrey Police** or **Sussex Police**

Diversity Statement

We are only as good as our people. It's really important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach and skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of the Stonewall Workplace Equality Index and Disability Confident, a signatory of the Race at Work Charter and aligned with the Armed Forces Covenant and the HeForShe movement.

We value the differences that people bring from all backgrounds and


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