Head of Function

3 months ago

Crawley, United Kingdom Equiniti Full time

Management Level

E

**Head of Function: Armed Forces and Police**:
**Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.**:
**EQ's vision is to be the leading global share registrar, offering complementary services to its client base and**:
**our values set the core foundations to our success. We are **TRUSTED **to deliver on our commitments, **COMMERCIAL **in building long term value, **COLLABORATIVE **in our approach and we **IMPROVE **by continually enhancing our skills and services. **There has never been a better time to join EQ.**:
**Role Summary**:
**- **Leading the '˜back office' operation of our key Crawley-based Uniformed Services Team providing pensions services to 1.3m Armed Forces veterans and 80,000 Police Officers and their dependents?**:

- **Working as part of a wider team, with responsibility for Team Manager direct reports, you as Head of Function will be a best practice leader in driving, controlling and coordinating all areas of operational running in a complex, multiplatform and legislative environment.**:

- **This will require leadership of multiple teams across various locations, to ensure all performance measures are achieved, and to support a culture where your teams are full of pride and passion for what they do.**:

- **The jobholder will ensure all service activities are delivered in line with service level agreements and in line with client, budget, quality and risk requirements. Delivery must also be compliant with regulatory standards.**:

- **You will be responsible for running an operation, which supports customers in various Life and Pension related back office activities, with some requirement to deal with Customer Enquiries.**:

- **It is therefore essential that the successful applicant have experience of running a back office operation, with a strong working background of Pension products and Retirement Annuity market knowledge.**:

- **You will create an environment which is well structured and supportive, ensuring your teams have the requisite knowledge and skills whilst providing ongoing opportunities for personal development.**:

- **You need to take ownership of tasks and decision making, identify prospects for continuous improvement within your area of control and support full succession and resource planning to meet all departmental requirements and needs.**:
**Skills, Knowledge & Experience**:
**- **Strong experience of running a back office operational area.**:

- **A strong understanding of UK Wealth, Life and Pension products and Retirement options.**:

- **Specialist knowledge of the Retirement/Annuity options and wider market knowledge.**:

- **Self-starting, personally motivated, proactive, self-aware, flexible and adaptable.**:

- **Proven success in working through multi-disciplinary teams.**:

- **Committed to timely delivery and agreed quality standards.**:

- **Focus on the customer journey and continuous improvement.**:

- **Excellent communication skills - both written and verbal.**:

- **Delivering exceptional customer service.**:

- **Ability to develop positive and productive relationships with customers and clients.**:

- **Excellent problem-solving, communication and interpersonal skills.**:

- **Good people management and interpersonal skills.**:

- **Coaching, training and motivation.**:

- **Performance management.**:

- **Organisational, planning and prioritising work.**:

- **Improving standards and developing new procedures.**:

- **Established record of accomplishment in defining and documenting initiatives in a cost-effective manner.**:

- **Strong operations experience, within a regulated financial services business.**:

- **Able to demonstrable experience in a middle / senior management role with responsibility for managing direct reports at a Team Manager level.**:

- **Strong leadership qualities, acting as a role model to the team and other colleagues.**:

- **High level of understanding of operational risk and control in a regulated environment.**:

- **Understanding and awareness of scheme rules, industry regulations, current pensions legislation.**:

- **Good analytical, numerical and logic skills.**:
**What We Offer (UK ONLY)**:
**Save For Your Future**:

- Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%**:
**All Employee Long Term Incentive Plan (LTIP) **- Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.**:
**Health and Wellbeing **- Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.**:
**Employee discounts **- Discounts and cashback at your favourite high street stores through our EQ Wins Platform.**:
**Flexible Benefits **- The ability to purchase a wide variety of ben

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