User Experience Designer

3 weeks ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

Are you an experienced user experience or interaction designer with a proven track record of success and a desire to make a difference? If so, we have an exciting opportunity for you.

We're recruiting a User Experience Designer to join our growing and supportive user-centred design community. You will be responsible for designing the best way for users to interact with services, in terms of both overall flow and at the level of individual design elements. You will work collaboratively within multidisciplinary project teams alongside user researchers, developers, service designers, product owners and others.

Hear from our team and learn more about what it's like to work at NHSBSA.

What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development and support
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts

As a User Experience Designer, you will lead on our approach to enabling users to interact with all of our digital services in terms of overall flow and individual design elements. You will have an inclusive, user-centred approach and enjoy adapting and learning at pace.

As a confident and competent designer, you will work independently to develop designs based on evidence of user needs and organisational outcomes. You will have a community of design colleagues to access guidance and support when needed.

We're working in a hybrid way (predominantly remotely), spending time both home and office working. This position can be based from either of our offices in Greater Manchester or Newcastle upon Tyne.

If you'd like to know more about this role or working in Digital, Data and Technology, please get in touch for an informal chat.

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We are the NHS delivering for the NHS.

**Job purpose**:
User experience designers will work within agile teams alongside researchers, analysts, developers, product managers and supporting staff,
delivering services that are relevant and useful to millions of users with a variety of needs and abilities. You will support the successful delivery of the
user experience through the design of customer journeys, wire framing, user research, and data visualisation.

**In this role, you are accountable for**:

- Understanding user needs and translate them into the design of products and services.
- Designing and prototyping user journeys, interfaces and interactions. Simplifying complex transactions and explaining clearly to non-designers the reasons for design choices.
- Working closely with user researchers to actively input to research plans, assist with testing and analysing research results.
- Working with designers to create a library of standard design patterns and promote its use across digital services.
- Supporting the identification and proposing of changes and sharing of good practices that can be adopted to drive design standards and ensure appropriate governance.
- Contributing to the development and continual enhancement of products.
- Following methods and standards to achieve a high level of user-friendliness in our products.
- Evaluating design proposals from external suppliers, and make recommendations to senior stakeholders.
- Working within a multi-disciplinary team of software developers, testers and architects and support a culture focused on ensuring customer needs are met.
- Delivering designs that meet web standards, ensuring that key elements are built in from the outset.
- Presenting to a variety of stakeholders, in-depth information concisely within sprint reviews and lunch and learn sessions.
- Participating within Communities of Practice.

For full details please visit the attached Job Description & Person Specification.

  • User Experience Designer

    4 weeks ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    Are you an experienced user experience or interaction designer with a proven track record of success and a desire to make a difference? If so, we have an exciting opportunity for you. **We're recruiting a User Experience Designer to join our growing and supportive user-centred design community. You will be responsible for designing the best way for users to...

  • User Experience Consultant

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Experis Full time

    User Experience Consultant 9 months Boulmer - onsite Active SC clearance preferred, SC eligible will be considered Umbrella only Essential skills and experience Designing and operating Air C2 systems Designing and implementing Technical Data Links in an operational environment. Running user-centric design and enterprise design thinking...

  • User Experience Consultant

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Experis - ManpowerGroup Full time

    User Experience Consultant 9 months Boulmer - onsite Active SC clearance preferred, SC eligible will be considered Umbrella only Essential skills and experience Designing and operating Air C2 systems Designing and implementing Technical Data Links in an operational environment. Running user-centric design and enterprise design thinking workstreams. ...

  • User Experience Consultant

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Undisclosed Company Full time

    User Experience Consultant9 months Boulmer - onsite Active SC clearance preferred, SC eligible will be consideredUmbrella only Essential skills and experienceDesigning and operating Air C2 systemsDesigning and implementing Technical Data Links in an operational environment.Running user-centric design and enterprise design thinking workstreams.Delivering...

  • User Researcher Designer

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Sage City Full time

    Job Title Experience Designer Job Description Your role will be to work closely with our Experience Design team to leverage user-centered design methods to craft industry-leading user experiences from inception to launch. This is a highly collaborative role that will require you to work closely with creative leads, marketing managers, product teams, and your...

  • Experience Designer

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Sage City Full time

    Sage Vacancy Experience Designer #sagecareers Sage Vacancy Experience Designer #sagecareers sage careers Applicant Portal Job Details: Experience Designer Full details of the job. Job Title Experience Designer Job Description Your role will be to work closely with our Experience Design team to leverage user-centered design methods to craft...

  • D2 Head of User Centred Design

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Insolvency Service Full time

    **Details**: **Reference number**: - 282542**Salary**: - £51,518 - £61,588- National £51,518 - £58,828, London £53,400 - £61,588**Job grade**: - Grade 7- D2**Contract type**: - Permanent**Business area**: - Insolvency - Business Services Directorate**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job...

  • User Researcher

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Department for Levelling Up, Housing and Communities Full time

    **Details**: **Reference number**: - 307425**Salary**: - £37,064- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Senior Executive Officer**Contract type**: - Fixed Term**Length of employment**: - 23 months**Business area**: - Digital**Type of role**: - Digital**Working pattern**: - Flexible working, Full-time,...

  • Senior User Researcher

    3 days ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    **In this role you are accountable for**: Leading and conducting pro-active user experience research projects including the creation of user research deliverables to provide in - depth, actionable insight, so that issues and opportunities are clearly identified and properly reported. Planning, designing and conducting interviews, workshops and usability...

  • User Research Officer

    3 weeks ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    We are excited to offer the opportunity to bring on board a User Research Officer. As a digital team we are continuing to expand our growing team. As a User Research Officer you will be responsible for carrying out user research across its digital transformation projects. What do we offer? - 27 days leave (increasing with length of service) plus 8 bank...

  • User Research Officer

    7 days ago

    Newcastle upon Tyne, United Kingdom The National Lottery Community Fund Full time

    **Details**: **Reference number**: - 276730**Salary**: - £25,819 - £27,521**Job grade**: - Other**Contract type**: - Permanent**Type of role**: - Social Research**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the job Things you need to know Location - Birmingham, Exeter, Leeds, London,...

  • Content Designer

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Department for Environment, Food and Rural Affairs (Defra) Full time

    **Job description** Content designers help to identify and match users’ needs to the right kind of content. They use language and other tools to help people find and do what they need to, in the way they need to. Content designers are comfortable using data and user research to make the right content decisions. They make sure users’ goals are met and...

  • Junior Designer

    4 days ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    We are excited to offer the opportunity to bring on board a Junior Designer. As a digital team we are continuing to expand our growing team. As a junior designer, you will work as part of a multidisciplinary team to develop the best way for users to interact with our digital services, in terms of both overall flow and at the level of individual design...

  • Content Designer

    17 hours ago

    Newcastle upon Tyne, United Kingdom Inventum Group Full time

    Job Description Content Designer 3 Month Contract Inside IR35 Newcastle Ideally £550 per day A content designer within will be responsible for creating, evaluating, updating, and reviewing content at all stages of the end-to-end user journeys of the products. They will be working alongside other content & interaction designers, user researchers, product...

  • Digital Design Officer

    7 days ago

    Newcastle upon Tyne, United Kingdom NHS Counter Fraud Authority Full time

    This is a very exciting opportunity for an experienced and passionate Digital Designer to join our newly established Communications Design Platform Team within our Corporate Communications Unit. You and our team will be tasked with creating brilliantly innovative and intuitive digital experiences and print products. You’ll be passionate about design,...

  • Senior Service Designer

    5 days ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    A significant digitisation programme is underway, in line with the Government Digital Strategy and the NHSBSA's strategy, putting the user at the heart of everything we deliver. We're recruiting for a Senior Service Designer who has a passion for design and a proven track record of success. You will join our exciting and supportive user centred design...

  • Senior Service Designer

    5 days ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    **In this role, you are accountable for**: 1. Analyse failure within services and identify root causes for that failure2. Identify opportunities for cost reduction and improvement within an existing service3. Understand user needs and identify where separate interactions with government should act as one service that meet that need4. Arrange these separate...

  • Senior Service Designer

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Department for Levelling Up, Housing and Communities Full time

    **Details**: **Reference number**: - 295792**Salary**: - £54,280- - A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 7**Contract type**: - Fixed Term - Loan - Secondment**Length of employment**: - 23 months**Business area**: - Digital**Type of role**: - Digital**Working pattern**: - Flexible working,...

  • Digital Content Designer

    4 weeks ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    We're digitising services in line with the digital transformation of government, being led by the Government Digital Service (GDS), which is working to make public services 'digital by default'. Services will be online wherever possible, making them simpler, clearer and faster to use. This provides a better experience for our users who are at the centre of...

  • Senior Interaction Designer

    7 days ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    Do you have significant experience in interaction design, a proven track record of success and a desire to make a difference? If so, then the NHS Business Services Authority (NHSBSA) have an exciting opportunity for you. We're recruiting for a Senior Interaction Designer to join our growing and supportive user-centred design community to work...