User Researcher

2 weeks ago

Newcastle upon Tyne, United Kingdom Department for Levelling Up, Housing and Communities Full time

**Details**:
**Reference number**:

- 307425**Salary**:

- £37,064- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Senior Executive Officer**Contract type**:

- Fixed Term**Length of employment**:

- 23 months**Business area**:

- Digital**Type of role**:

- Digital**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birkenhead, Birmingham, Bristol, Cambridge, Darlington, Exeter, Hastings, Leeds, Manchester, Newcastle-upon-Tyne, Nottingham, Plymouth, Warrington, WolverhamptonAbout the job

**Job summary**:
Here at the Department for Levelling Up, Housing and Communities (DLUHC), we work on things that make a real difference to people’s lives.

Whether it's through the homes we live in, the work of our local councils, or the communities we are all a part of, our work is at the top of the political agenda. We have ambitious and far-reaching outcomes to achieve this year and, if you are thinking of joining us, there’s never been a more exciting time.

The department has circa 3,500 staff who are based in 20 offices across the UK.

As a User Researcher within the Digital directorate, you’ll work within multi-disciplinary teams to help us develop a deep understanding of our users. You’ll plan, design and run contextual and usability research sessions with a range of users, including both external and internal user groups. You’ll analyse the findings and help develop solutions to problems you’ve identified, ensuring the user is at the heart of those solutions. We have an active user-centred design community in the Department, and you’ll be supported by a Senior User Researcher as well as through training and informal opportunities like shadowing.

**Job description**:
**As a User Research you'll**:

- take responsibility for planning, designing and preparing a range of user research activities to support the design, development and continuous improvement of the service
- conduct usability testing with a wide range of users including users with accessibility requirements
- analyse research data and identify actionable findings and outcomes which you’ll communicate with the digital and policy people you work with
- deliver your research information through a combination of presentations at show and tells, stand-ups and wider team meetings, designing and maintaining research outputs on the team wall and creating formal reports
- establish collaborative working practices with content designers, product managers and developers, turning your user research findings into stories and actions that lead to valuable service improvements and solutions

**Person specification**:
**As a User Research you'll have**:

- knowledge of a range of user research methods, techniques for analysis of research data, synthesis of findings and presentation of clear findings that are usable
- experience planning and doing continuous user research in a multidisciplinary team will be essential, as will the experience of involving your team in research activities, analysis and synthesis
- experience of being able to quickly understand the social and technological context of services; this will enable you to demonstrate how you have aligned your user research activities to help your team understand changing user behaviour
- understanding of the diversity of users of government services and illustrate how you would include all kinds of users in appropriate research activities to help teams deliver accessible services

**Benefits**:

- Alongside your salary of £37,064, Department for Levelling Up, Housing and Communities contributes £10,007 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

**Transfers across the Civil Service on or after 4 October 2018**:
Things you need to know

**Selection process details**:
**We are for everyone**

**We would strongly recommend that applicants get in touch with the vacancy manager to find out more information about this role.**

We are for everyone

**CV and Cover Letter Declaration**

We recruit based on your knowledge and skills, and not background, gender or ethnicity - this is called name blind recruitment.

Please remove references to your:

- name/title
- educational institutions
- age
- gender
- postal address
- phone number
- nationality/immigration status

**At sift, through your CV and covering letter we will be assessing**:

- ** Experience**:

- ** Technical**

**Your covering letter should be no more than 1 page referencing how you meet the criteria set out in the job description.**

**The interview will be o

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