Senior Interaction Designer

1 month ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

Do you have significant experience in interaction design, a proven track record of success and a desire to make a difference? If so, then the NHS Business Services Authority (NHSBSA) have an exciting opportunity for you.

We're recruiting for a Senior Interaction Designer to join our growing and supportive user-centred design community to work collaboratively within multidisciplinary agile teams, alongside user researchers, developers, service designers, product owners and others.

Hear from our team and learn more about what it's like to work in digital services at NHSBSA.

What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts

As a Senior Interaction Designer, you will lead on our approach to enable users to interact with all of our digital services, in terms of both overall flow and at the level of individual design elements. You will have an inclusive, user-centred approach and enjoy adapting and learning at pace. As an experienced designer, you will work with mínimal support, influence others, and mentor other team members from our design community.

We're working in a hybrid way, spending time both home and office working.This position can be based from either of our offices in Greater Manchester or Newcastle upon Tyne.

If you'd like to know more about this role or working in digital, please get in touch for an informal chat.

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We are the NHS delivering for the NHS.

Visit our websiteand start your career with us.

Working in an Agile way
- you identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. You help the team to decide the best approach. You help teams manage and visualise outcomes, prioritise work and work to agreed minimum viable product, print and scope.

Communicating with others
- you listen to the needs of technical and business stakeholders and interpret them in a way that is clear for both audiences. You build relationships with stakeholders and influence expectations. You are flexible and communicate proactively and reactively. You facilitate difficult discussions within the team or with diverse senior stakeholders.

Community collaboration
- you work collaboratively within a group, actively networking with others and varying feedback for the appropriate time to ensure the discussion sticks - both internally and across other government agencies. You use your initiative to identify problems or issues in the team dynamic and rectify them. You pull out issues through agile health checks to provoke the best responses.

Digital perspective

Evidence
- and context-based design - you design systems for use across multiple services and identify the most straightforward option out of various approaches.

Experience of working within constraints
- you identify constraints and communicate about these and work within them. You challenge the validity of constraints. You ensure standards are being met.

Leadership and guidance
- you make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase. You build consensus between people. You identify problems or issues in the team dynamic and rectify them. You engage in various feedback types, choosing the right style at the appropriate time and ensuring the discussion and decision stick. You bring people together to form a motivated team and help create the right environment for a team to work in. You facilitate the best team make-up, according to the situation.

Prototyping in code
- you create and validate dynamic prototypes and promote best practices across digital communities.

Prototyping
- you use a variety of methods of prototyping. You share best practices and coach others. You look at strategic interaction design end to end.

Strategic thinking
- you define strategies and pol

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