Interaction Designer

2 weeks ago


Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 260640**Salary**:

- £41,782 - £44,932**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- HMRC - CDIO - CIO Customer Engagement & IT Business Services**Type of role**:

- Information Technology**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Leeds, Manchester, Newcastle-upon-TyneAbout the job

**Job summary**:
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

HMRC is one of the largest organisations in the UK and the biggest digital operation in Government. Our digital business runs the IT behind tax and benefits services for 45 million individual and 5 million business customers.

We’re making HMRC services and information simpler, clearer and faster for individuals and businesses. To do that, we need interaction designers who will help us design end-to-end services based on user needs.

As an Interaction Designer you’ll work in a multidisciplinary team, alongside policy experts, user researchers, designers, product managers and technology experts. Your role will be to design inclusive and accessible products that are part of end-to-end services across HMRC and government.

**Job description**:
As an Interaction Designer, you’ll determine the best way for users to interact with services, the overall flow and individual design elements.

You’ll be part of our active and supportive design community, within HMRC and across government.

As an Interaction Designer you will:

- Line manage, support and mentor Junior Interaction Designers - providing them with guidance, support, constructive feedback and design direction
- Provide hands-on interaction design for a digital service
- Use best practice and standards to design usable and accessible services consistent with the rest of government and HMRC
- Work with user researchers to gain a deep understanding of a service area’s user needs and how to meet them
- Create prototypes and concepts, using the government prototyping toolkit, to communicate and test ideas with users and improve with evidence
- Map user journeys, processes and visualise design problems
- Collaborate with a multidisciplinary team on a service and help to facilitate the design process, participating in research activities, workshops and communicating design decisions to the team and stakeholders

**You will also be expected to**
- Actively participate in the HMRC and cross-government design communities, both digitally and face-to-face
- Develop and feed into the development of new design concepts and repeatable components
- Proactively seek new learning opportunities and look to continually improve by gaining feedback from your peers and the business

**About the team**

The team are responsible for the prioritisation, design and delivery of new, enhanced digital support tools, helping customers to engage with HMRC digitally and supporting the HMRC ‘digital first’ ambition.

The role of Interaction Designer_ _will be integral in the seamless delivery of a first-class digital contact capability, supporting on the design and delivery of core tax account, webchat, asynchronous messaging & Virtual Assistant products and services.

The Digital Engagement Platform (DEP) is the new front door into supporting customers digitally through the provision of tax account self-service, web chat, asynchronous messaging and virtual assistants across all areas of HMRC.

We are looking for an experienced Interaction Designer_ _to join our existing busy and highly motivated teams, delivering business and user centred design change, coordinating multiple strands of deliveries whilst constantly improving existing working practices across the DEP.

**Person specification**:
**Essential technical skills and expertise**:
You will have a demonstrable passion for interaction design and be able to showcase this in an anonymised design portfolio. You should also have proven experience in:

- Designing accessible interactive products or services that meet user needs; including demonstrable experience in
- Sketching, concept creation and designing prototypes at different levels of fidelity, including prototyping in HTML and CSS
- Journey mapping and needs analysis with good understanding of information design/architecture
- Working with pattern libraries and/or style guidelines
- An understanding of user research methods and practice, with proven experience using metrics and user feedback to inform design
- Good understanding of web technologies and how they affect design, in



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