Senior Service Designer

2 weeks ago

Newcastle upon Tyne, United Kingdom Department for Levelling Up, Housing and Communities Full time

**Details**:
**Reference number**:

- 295792**Salary**:

- £54,280-
- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 7**Contract type**:

- Fixed Term
- Loan
- Secondment**Length of employment**:

- 23 months**Business area**:

- Digital**Type of role**:

- Digital**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birkenhead, Birmingham, Bristol, Cambridge, Leeds, London, Manchester, Newcastle-upon-Tyne, Plymouth, Truro, Warrington, WolverhamptonAbout the job

**Job summary**:
Here at the Department for Levelling Up, Housing and Communities (DLUHC), we work on things that make a real difference to people’s lives.

Whether it's through the homes we live in, the work of our local councils, or the communities we’re all part of, our work is at the top of the political agenda. We have ambitious and far-reaching outcomes to achieve this year and, if you’re thinking of joining us, there’s never been a more exciting time.

We have circa 3,500 staff who are based in 20 offices across the UK.

We have multiple opportunities available as we are growing and developing our service design community across the digital directorate, specifically within our Data Collection as a Service team (DCaaS) and Funding Services teams.

You can read more about our Funding Service Design (FSD) team in this blog.

As a Senior Service Designer in DLUHC your work will be pivotal to achieving our vision as a department.

**Job description**:
**As a senior service designer, you’ll**:

- work as part of an agile, multidisciplinary team to design and deliver public services for users
- design collaboratively with a wide range of stakeholders, including policy and operational delivery teams
- use research and evidence to identify and solve complex problems
- develop service strategies in partnership with your team
- guide and support a growing community of designers in the department

**Person specification**:
**As a senior service designer, you’ll have**:

- experience of designing end-to-end services for users in complex environments
- experience of involving a wide range of users and stakeholders in design activities
- experience of using research and evidence to understand user needs and test design concepts
- an ability to think strategically and negotiate important design decisions
- an ability to create service prototypes using a variety of methods
- an ability to quickly understand the social, technological and political context of services
- a deep understanding of the importance of inclusive, accessible and sustainable public services
- a demonstrable ability to guide and support others

**Benefits**:

- Alongside your salary of £54,280, Department for Levelling Up, Housing and Communities contributes £13,418 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:
**We are for everyone**

**We would strongly recommend that applicants get in touch with the vacancy manager to find out more information about this role.**

We are for everyone

**CV and Cover Letter Declaration**

We recruit based on your knowledge and skills, and not background, gender or ethnicity - this is called name blind recruitment.

Please remove references to your:

- name/title
- educational institutions
- age
- gender
- postal address
- phone number
- nationality/immigration status

**At sift, through your CV and covering letter we will be assessing**:
Experience

Technical

**Your covering letter should be no more than 1 page referencing how you meet the criteria set out in the job description**

In full the campaign will test the below Success Profile Elements:
Experience: Yes - Experience questions will be based around the essential skills and criteria as listed in the job description

Technical: Yes - Technical questions will be based around the essential skills and criteria as listed in the job description.

Ability: Yes

Strength: Yes

**_
Group 1 DDaT roles_**

**DLUHC has implemented the DDaT capability framework for Group 1 roles. Applicants that are successful at the sift stage will be required to complete a capability assessment at interview.**

**DLUHC will honour completed capability assessments for this role from other Government Departments for existing Civil Servants.** **Please provide a copy of your capability assessment to the Hiring Manager when applying. If you have any queries on pay, please contact the Hiring Manager.**

**Salary is determined by performance at interview, within the range adverti

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