Senior Content Designer

3 weeks ago

Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 267186**Salary**:

- £52,598 - £59,294**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- HMRC - CDIO - Chief Technology and Design Officer**Type of role**:

- Digital
- Information Technology**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol, Cardiff, Edinburgh, Leeds, Manchester, Newcastle-upon-Tyne, Telford, WorthingAbout the job

**Job summary**:
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

HMRC is one of the largest organisations in the UK and the biggest digital operation in Government. Our digital business runs the IT behind tax and benefits services for 45 million individual and 5 million business customers.

We’re making HMRC services and information simpler, clearer and faster for individuals and businesses. To do that, we need content designers who will help us design end-to-end services based on user needs.

This role is in the Product and User-centred Design (P&UCD) team within HMRC’s Chief Technology and Design directorate. Amongst other functions, the team provides strategic support and direction to UCD professionals working across HMRC and this role will provide content design expertise to enhance that capability.

**Job description**:
As a Senior Content Designer in the P&UCD team you will have a number of key responsibilities including:

- Providing content design support to our Design Resources team, working with UCD professionals across HMRC to design and document reusable patterns and components to ensure consistency across our large digital service estate
- Supporting high-profile change programmes, collaborating with multidisciplinary teams, providing content design leadership and leading by example by designing and delivering inclusive and accessible content for large and/or complex products and services.

You will:

- Line manage, support and mentor content designers - providing them with guidance, support, constructive feedback and design direction
- Develop and feed into product level content strategies
- Work with user researchers to gain a deep understanding of user needs and how to meet them
- Be an expert in content design; provide leadership, mentoring and coaching across the HMRC content design community.

You will also be expected to:

- Establish fact check, peer review and critique processes within teams - and take the lead on delivering them
- Actively participate in the HMRC and cross-government content design communities, both digitally and face-to-face
- Proactively seek new learning opportunities and look to continually improve by gaining feedback from your peers and stakeholders.

**Person specification**:
You will have a demonstrable passion for content design and be able to showcase this in an anonymised portfolio. You should also have proven experience in:

- Coaching and mentoring other content designers, growing skills, and providing constructive feedback on work
- Working within style guidelines to create content that is accessible and usable; including demonstrable experience in designing interactive content products like tools, calculators or transactional services
- Journey mapping and needs analysis - being able to take existing content and identify gaps and overlaps
- User research methods and practice, with proven experience using metrics and user feedback to inform content design
- Talking about your design decisions and approach to stakeholders of various levels, and convincing them that user needs and a user-centred approach are the right way to design content
- Leading workshops and discussions to facilitate the design of content through collaboration with other professions.

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- User-centred content design
- User focus (content design)
- Stakeholder relationship management (content design)
- Strategic thinking (content design)

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations mov

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