Customer Service Coordinator

5 days ago


Peterborough, United Kingdom First Recruitment Group Full time

**Customer service Coordinator**

**Key responsibilities**:

- Assess customer risks and opportunities for each project; evaluate the overall community impact and suggest mitigation measures
- Use customer insight to provide proactive and value-added advice to colleagues in the delivery of excellent customer service
- Develop and deliver multi-channel customer engagement plans which deliver desired and tailored communications
- Contribute to the planning, development and effective implementation of a wide range of community projects to give back to the community and promote the work Anglian Water and their partners do across the region
- Oversee customer contact and ensure complaints are resolved with lessons learnt and shared for future queries
- Liaise and network with a wide range of stakeholders, including councillors, highways and businesses

**A little bit about your skills, experience and behaviours.**

To join our Customer team, you’ll have excellent verbal and written communication skills as you reach out to a variety of different audiences. Confident working in a fast-paced environment, you’ll manage your own workload and flex where required to meet changing deadlines or circumstances. With substantial experience in a customer facing role.

A degree of flexibility is required in this role to deliver true customer satisfaction and you’d be expected to travel and visit sites across our region 1-2 days per week as required, using your own vehicle (mileage paid.) In addition, you’ll be required to facilitate customer and/ or stakeholder meetings out of normal hours.

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location

Reference ID: Cus


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