Iema Technical Executive

3 months ago

Redhill, United Kingdom AXA Partners Full time

At AXA we share a common purpose; to act for human progress by protecting what matters. This makes it an exciting time to join the Travel department here at AXA Partners, with our significant investment planned to transform, deliver new digital services to our customers and streamline and automate our business processes. To help us build our capability, we are recruiting a new **Technical Executive** to work with our **International Emergency Medical Assistance** team.

As the **Technical Executive**, you will be working to support your team to the best of your ability. On a daily basis, you will be working closely with the claims team in order to support them with technical enquiries and escalations. You will report into the Claims Team Manager, collaborating when necessary with other operational departments within AXA Travel Insurance, as well as AXA Partners Travel Business Line.

We’re currently offering both **hybrid **and **remote **working contracts, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. AXA are proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. Our hybrid way of working is a split between **2 days at home and 3 days in our Redhill offices in Surrey** to give you that extra work life balance. Our remote contracts are currently being offered on a **fixed term basis, working for a minimum of 6 months.**

**Working Hours**:Our phone lines are open from 8am to 9pm, so your shift will fall between these times. We operate Monday to Sunday, including bank holidays.

**Salary**: £27,500 per annum plus an additional 10% shift allowance

**Induction & Training**: You’ll receive 4 weeks of fully comprehensive training from our specialist trainers to set you up for success in your new role. Throughout your career with us, we’ll provide you with all the support and training necessary to enhance your professional development. We're open, supportive, challenging and empowering. We encourage our people to learn and grow their career in the direction that's right for them. **Please note - you will need to complete the training period under full-time hours, we're unable to offer training on a part-time basis.**

**What you’ll be doing**:

- Supporting the claims team with their queries
- Pro-actively managing and controlling Red Flag/complex cases and complaints
- Supporting the account management teams with client meetings from a technical perspective
- Arranging and managing work allocation to agents
- Completing payment and case authorisation and auditing
- Delivering coaching and feedback to staff on technical matters
- Meeting with the Claims Team Manager on a daily basis to organising resource/allocation/L&D activity
- Being a process owner and developer of Technical processes
- Working as an outstanding customer service champion within the department and to interface regularly with key stakeholders to ensure compliance
- Being able to support/take on responsibilities of the operations manager in their absence

**Your Profile** What you’ll need**:

- Excellent interpersonal and organisational skills
- High level time management skills
- Exceptional communication ability, capable of influencing and asserting opinion at all levels
- Ability to demonstrate a highly professional work ethic
- A high degree of drive and commitment is a must in this challenging role, together with a positive can-do attitude
- Demonstrable commitment to continued career development.

**Added bonus if you have**:

- Previous medical assistance experience is desirable, but not essential
- Previous audit management is desirable, but not essential
- Proven experience in a similar role is desirable, but not essential

**About AXA**

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.

**About the Entity**

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

**What We Offer**
One of the best things about joining AXA is our rewards package. At AXA Partners, we’re appreciative of the people who work for us and our

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