Client Service Executive

7 months ago

Bracknell, United Kingdom Circana Full time

Client Service Executive

Operations, Bracknell, Berkshire, UK

Overview of the role:
An exciting opportunity has opened up within the UK Client Service Team, part of our wider Operations department. The **Client Service Executive (CSE)** is accountable for achieving high levels of client satisfaction through strong process management skills, flawless planning and execution, and proactive communication.

This is a cross-functional role, working closely with several internal teams as well as being the day-to-day contact for the designated client base. The CSE will play an integral part in delivering accurate client data on time and to the high standard CIRCANA define. In order to achieve this, they will strive for continuous improvement and best-in-class service throughout the data production and delivery cycle.

The Client Service Executive role is a fantastic entry level position which will give you a broad experience across many aspects of the client delivery process. With commitment to at least one year in role, this position can be viewed as an excellent starting point for a successful and varied career within CIRCANA. It will be a great opportunity for anyone who is looking to build a solid understanding of the foundation of the CIRCANA service and is keen to underpin an outstanding experience for our clients.

Main Role Responsibilities
- Updating and delivering databases and reports to agreed deadlines, including co-ordination and collaboration with wider CIRCANA teams
- Investigating and advising on product placement within category databases
- Tracking and monitoring of Key Performance Indicators to maintain excellent delivery
- Owning Quality Control processes to ensure high quality and accuracy of client deliverables
- Engaging frequently with the client to be their initial point of contact for delivery, software and database structure queries
- Delivering and managing excellent client service to maintain high levels of client satisfaction
- Networking and engaging with other CIRCANA teams to build strong client-focused relationships
- Informing and contributing to internal client solution review meetings
- Ensuring compliance with standard operation procedures to maintain efficiency and effectiveness
- Communicating client status reports to update and measure performance internally
- Working with the Commercial client teams to address change requests to delivery scopes within defined processes

Skills & Experience Required
- Operates with integrity - demonstrates a strong desire for getting things right, routinely measures for results and completion of commitments
- Strong team player - fostering strong working relationships across all teams and departments including working collaboratively toward project/service goals, seeking input from others to ensure delivery excellence
- Problem solving - aptitude for analysing complex information to identify, assess criticality and to track logically through issues, proposing solutions and prioritising resolution
- Process minded - ensures relevant process and QC procedures are adhered to within agreed deadlines and that supporting documentation is followed and kept up to date
- Excellent organisational skills - with the ability to manage complex and conflicting client requirements alongside multiple tasks and Ad hoc projects providing manager/client succinct and timely updates with early warning of issues
- Excellent Software knowledge - Excellent IT Skills, particularly Advanced Excel and SQL
- Self-motivated - takes direction well, seeks opportunities to learn and utilise what has been learnt with well-developed decision-making skills
- Confident and professional - Strong presence with the confidence to present, influence and motivate well when communicating with others internal/external CIRCANA teams and clients.
- Great communication & interpersonal skills - a high standard of both written and spoken English

Our Behaviours

Role

Therefore, we always look for people who can continuously champion our behaviours through-out the business within their day-to-day role

As well as the technical skills, experience and attributes that are required for the role, our behaviours sit at the core of our organisation.

Stay Curious

We are hungry to learn and grow, individually and with our teams. As persistent problem solvers, we ask "what has to be true?" to make things happen. We experiment and consider new ways to innovate, raise the bar across our teams, an believe there is always room for improvement.

Seek Clarity

We embrace complexity and derive meaning from complex information to create clear direction. However, we also must not make the complex complicated. We leverage data, science, and technology to break complexity into manageable chunks in order to surface opportunities, prioritize the highest impact areas and inspire action.

Own the Outcome

We are accountable for decisions and take ownership for our choices. We approach situations with an open m

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