Administrative Assistant

**We Care Group**

We Care Group are a family owned company. Founded on the tradition of healthcare excellence, we bring a combination of the highest quality health care services and experienced, compassionate and dedicated staff to all of our nursing and care homes

We offer a warm, supportive and uplifting environment, where our residents are able to maintain their own individuality and feel at home. We take pride in being both small enough to care and large enough to be able to care. After all, we believe in ‘caring for our loved ones, like they cared for us’

Are you looking for a fresh challenge? Wanting to take the next step in your healthcare career? Then look no further..

**Job Overview**

You are the first point of call and you’ll provide an efficient and confidential administration service for our Home with a welcoming manner.

**Benefits**

We offer the following benefits once you join our team;
- DBS costs covered and uniform provided by Employer
- Employer Contributory Pension of 3%
- Employee Assistance Programme
- Blue Light Card Scheme
- Company Events (such as Care Awards)
- Employee Competitions with Love2Shop Vouchers
- Buddy System (£200)
- Employee of the Month (£100)
- Refer a Friend (£150)
- Free Tea/Coffee and Soup/Sandwiches
- Free On-Site Parking

**About The Role**

**Responsibilities and Duties of the Job**
- Implement actions to meet and maintain administrative and financial standards.
- Assist the development of the philosophy, goals and objectives for the administrative and financial practice.
- Evaluate standards of administrative and financial competence.
- Manage incoming/outgoing post.
- Transfer staff hours worked onto the weekly hours sheet ready for payroll.
- Complete residents details form with information passed from the home manager.
- Deal with Admission details.
- Send Admission/Discharge form to Head Office.
- Update the homes occupancy list.
- Deal with invoices.
- Deal with incoming and outgoing calls, taking messages at medication rounds unless a GP, Hospitals, important calls which need to be dealt with ASAP.
- Ensure all receipts are attached and sent to Head Office accordingly for Credit care summary.
- Make sure receipts are issued and a copy attached to the Banking Sheet, with visits to the bank in work time.
- Deal with Petty cash, residents personal allowance.
- Process pre recruitment checks for new starters.
- Record sickness/absence.
- Keep personal files up to date.
- Be responsible for promoting and safeguarding the welfare of those individuals they support.
- Maintain administrative and financial skills at a current level and undertake such training and development from time-to-time as it may be required to maintain that currency of practice.
- Provide administrative and financial services for We Care Group in accordance with current best practice.
- Supervise the administrative and financial services within We Care Group in accordance with agreed standards, legislative requirements, relevant regulations, in line with accepted best practice and within the financial plans agreed from time-to-time.
- Develop effective working relationships with other We Care Group employees.
- Work to establish effective employer-employee relationships.
- Cooperate with the implementation, evaluation, orientation, and induction of all new employees.
- Support the effective resolution of team conflicts.
- Promote a positive image for the people and employees of We Care Group.
- Seek opportunities for personal and professional growth

**Our Value-Based Personal Qualities**

**Working Together**
- Involve our residents, family, external agencies & colleagues.
- Speak up when things go wrong.

**Respect and Dignity**
- Understand person-centred care and can demonstrate treating people as individuals and respecting choices.
- Promoting independence and encouraging appropriate risk-taking.

**Everybody Counts**
- Ensuring no one is discriminated against or excluded.
- Understand human rights and their impact on care delivery.
- Facilitating people to speak up about concerns and acting upon them.

**Commitment to Quality of Care**
- Striving for quality in everything we do recognise and understanding what quality in care means for people within our homes.
- Being accepting of criticism and focusing on improvement.
- Being open to new opportunities for learning and identifying the limits of skills and knowledge.

**Compassion**
- Treating people with kindness.
- Understanding the importance of empathy in all areas of employment.
- Understanding the values of others and always providing a caring service.

**Improving Lives**
- Focus on how things could be done better and sharing ideas.
- Understanding of wellbeing and what is important to our residents.
- Improving outcomes for people.
- Ensuring appropriate services are provided for our residents.

**Please note that the duties and requirements in this job description may change as the needs of our service users