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Wedding & Events Executive

4 months ago

Coventry, United Kingdom Best Western Plus Windmill Village Hotel Full time

The Windmill Village Hotel, Golf Club & Spa is a vibrant and dynamic family business situated on the A45 as you leave Coventry towards Birmingham. The business enterprise includes The National Motorcycle Museum & National Conference Centre and The Manor Hotel - Marco Pierre White Steakhouse Bar & Grill.

We have an exciting opportunity for an experienced Wedding & Events Sales Executive to join our hotel, you will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state-of-the-art gym and golf club, discounted food & beverage and discounted stays within the group.

As our Wedding & Events Sales Executive your main responsibilities will be to develop and manage all areas of Weddings and Events, whilst maximising hotel revenues at every opportunity. You should have a warm, personable nature and a can-do attitude. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.

You must have experience in a similar environment with the knowledge and confidence to deliver the role described below, combined with a passion for delivering exceptional service.

Key responsibilities for the Wedding & Events Sales Executive are;
- Take enquiries and bookings in an efficient manner and encourage maximum sales revenue for the overall profitability of the hotel.
- Be fully conversant with facilities, services, and special promotions offered by the hotel and pass this information onto the guest whenever the possibility arises in order to maximise sales.
- Maintain and manage the events diary ensuring all bookings are inputted directly upon receipt and updated where necessary.
- Be familiar with all Meetings and Events Diary Standards of Operation.
- Handle all telephone and written enquiries as to availability for potential wedding or function space.
- Ensure the complete administration and execution of all planned events.
- Effectively communicate ensuring leads are responded to in the required time and regular contact is made to the progress of each booking.
- Be able to act with initiative, planning for the future and possible consequences. Be pro-active in getting things done and exceed expectations of both guests and colleagues where possible.
- Maintain a chase system and ensure all activities are completed on a daily basis.
- Prepare all quotations, proposals and contracts according to the client’s requirements and the hotel’s standards.
- Take the lead for ensuring that all site visits are fulfilled professionally and effectively and mirror the requirements of the visiting client.
- Evaluate each individual enquiry to maximise occupancy and revenue for M&E and Room Sales.
- Carry out billing procedures accurately and in line with company standards. Ensure the company credit policy is adhered to at all times.
- Ensure all brochure requests, information and relevant details requested by clients are sent out.
- Organise and participate in Wedding Open Days and Wedding Fairs at the venue.
- Maintain a level of appointments weekly to ensure wedding targets are met.

Desired attributes for the Wedding & Events Sales Executive include;
- Has a passion and commitment to customer service
- Well organised and structured in your approach
- Confident personality with presence
- Forward thinking
- Have experience of working within a hotel or similar operation, ideally in a 4 star environment
- Be smart and professional in appearance with a "can do" attitude and excellent communication skills

In return we will offer the successful Wedding & Events Sales Executive;
- Competitive Salary
- Free meals on duty
- Free onsite parking
- Discounts on all food & beverage
- Golf & leisure membership
- Discounted stays worldwide in Partnership Hotels