Customer Service

3 weeks ago

Macclesfield, United Kingdom Home Office Full time

**Do you wish you could use your customer service advisor skills in work that really matters?**

As an Asylum Decision Maker, you will help protect some of the most vulnerable people in the world and making life-changing decisions to help their future.

If you are motivated to work hard helping people while maintaining vital and effective immigration controls for the UK, we can give you a varied and exciting role plus great benefits and support including:
Flexible working (including part-time) in a diverse organisation
- A permanent contract
- Outstanding training and development, providing skills to help you develop a career inside or outside the Civil Service
- Additional recruitment and retention pay allowances after 12 months and 24 months
- One of the UK’s highest employer contribution pensions at 27%
- Work in a team that makes a real difference to society

**Your role**

You will be researching and developing your specialist knowledge of legislation and policy with support from your colleagues to help make assessments and appropriate decisions as part of Asylum and Human Rights Operations.

Your customer service advisor experience will be essential as you conduct face-to-face interviews with vulnerable claimants sensitively while appreciating their needs.

During the interviews, you will gather information necessary for decision-making, enabling you to update internal systems accurately and on time, work with stakeholders and produce clear and well-written letters detailing your decisions.

Your line manager and technical specialists will support you throughout with regular one-to-one coaching meetings. Your wider team of senior colleagues and specialist caseworkers will also be on hand with advice allowing you to develop your skills further.

**What you can bring**
- Are you inquisitive? Always eager to learn more and enjoy reading facts from multiple sources to help make the right decisions?
- Are you emotionally resilient, empathetic yet professional? You will be hearing stories from the most vulnerable people in society
- Do you enjoy a challenging environment whilst maintaining high-quality customer service?
- Are you IT literate and able to multitask? You will be interviewing and typing notes at the same time

**Please note - Other work locations are available

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