Customer Service Officer

2 weeks ago


Macclesfield, United Kingdom i-Jobs Full time

Job Opportunity: Customer Services Officer - Temporary Contract 🌟

Position: Customer Services Officer

Contract Duration: ASAP, 3 Months With the possibility of an extension.

Working Hours: 30 Hours Per Week, 09:00 - 17:00.

Location: SK10 1EA

Pay Rate: £12.18 per hour (PAYE)

Role Overview:

To assist in the provision of high quality, customer-focused service to all customers contacting the Council both externally and internally and to ensure as many enquiries and service requests as possible are resolved at the first point of contact to maximise customer satisfaction.

Key Responsibilities:

Engage with all customers in a courteous, prompt and appropriate manner using excellent written and verbal communication skills at all times and by agreed Customer Service standards and statutory procedures relevant to the service area.
Respond to customer requests for information or service using appropriate digital resources to ensure the highest quality service is maintained.
Manage the expectations of both the assessors and clients by giving reliable and accurate information.
Prioritising workloads to ensure best interests are applied and business needs are met.
Create and accurately maintain all electronic records ensuring compliance with GDPR for GIS and all partner services and agencies.
Engage with difficult or upset customers, handling complaints professionally and courteously in line with corporate proceduresQualifications:

Previous experience in customer service or a related field is preferred.
Strong verbal and written communication skills.
Empathetic and patient approach when dealing with customers.
Problem-solving abilities to address customer issues effectively.
Proficiency in using customer service software and tools.
Ability to work independently and adapt to changing situations.Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying



  • Macclesfield, United Kingdom i-Jobs Full time

    Job Opportunity: Customer Services Officer - Temporary Contract Position: Customer Services OfficerContract Duration: ASAP, 3 Months With the possibility of an extension.Working Hours: 30 Hours Per Week, 09:00 - 17:00. Location: SK10 1EAPay Rate: £12.18 per hour (PAYE)Role Overview:To assist in the provision of high quality, customer-focused service to all...


  • Macclesfield, United Kingdom i-Jobs Full time

    Job Opportunity: Customer Services Officer - Temporary Contract Position: Customer Services OfficerContract Duration: ASAP, 3 Months With the possibility of an extension.Working Hours: 30 Hours Per Week, 09:00 - 17:00. Location: SK10 1EAPay Rate: £12.18 per hour (PAYE)Role Overview:To assist in the provision of high quality, customer-focused service to all...


  • Macclesfield, United Kingdom MSI Ceilings Ltd Full time

    Role is mostly homeworking, but visits to our office at Macclesfield Town Hall will be required for training and meetings. **JOB PURPOSE** To resolve a broad range of customer enquiries received face to face and via the telephone to provide an efficient and effective customer experience, resolving as many requests at first point of contact as...

  • Homelessness Officer

    4 weeks ago


    Macclesfield, United Kingdom Service Care Full time

    **Job Title: Homelessness Officer** **Contract: Temp on going** **Location: Macclesfield** **Hours: 37, hybrid working available** **DBS: Basic** **Purpose of the Role** I am representing a client based in Macclesfield, who are looking for someone to work alongside the Relief Team to work as a Homelessness Relief Officer. You will be expected to provide a...

  • Homelessness Officer

    4 weeks ago


    Macclesfield, United Kingdom Service Care Full time

    **Job Title: Homelessness Officer** **Contract: Temp on going** **Location: Macclesfield** **Hours: 37, hybrid working available** **DBS: Basic** **Purpose of the Role** I am representing a client based in Macclesfield, who are looking for someone to work alongside the Relief Team to work as a Homelessness Relief Officer. You will be expected to provide a...

  • Homelessness Officer

    2 weeks ago


    Macclesfield, Cheshire East, United Kingdom Service Care Full time

    Job Title: Homelessness OfficerContract: Temp on goingLocation: MacclesfieldHours: 37, hybrid working availableDBS:BasicPurpose of the RoleI am representing a client based in Macclesfield, who are looking for someone to work alongside the Relief Team to work as a Homelessness Relief Officer. You will be expected to provide a comprehensive assessment of...

  • Customer Service

    1 week ago


    Macclesfield, Cheshire East, United Kingdom Search Consultancy Full time

    Customer Service - Macclesfield (1 day in the office) - £22,000 with a pay rise to £24,000 after probationRapidly growing property company based in Macclesfield If you're looking to start a career in property or a dedicated person with property Management experience this job is for youBenefits for the role of customer service:Established name in the...

  • Homelessness Officer

    3 weeks ago


    Macclesfield, United Kingdom Service Care Solutions - Housing Full time

    **Job Title: Homelessness Officer** **Contract: Temp on going** **Location: Macclesfield** **Hours: 37, hybrid working available** **DBS: Basic** **Purpose of the Role** I am representing a client based in Macclesfield, who are looking for someone to work alongside the Relief Team to work as a Homelessness Relief Officer. You will be expected to provide a...

  • Customer Service

    2 weeks ago


    Macclesfield, United Kingdom Search Consultancy Full time

    Customer Service Macclesfield Salary £22,000 rising to £24k after six month probation - Hybrid working 4 days at home 1 day in office after 4 week training - Paid leave on employee's birthday and Christmas - 33 days holiday increasing after 2 years - Buy/ Sell holiday scheme available - Optional IRPM qualification training after probation I'm proud to...

  • Customer Service

    2 weeks ago


    Macclesfield, United Kingdom Search Consultancy Full time

    **Customer Service** **Macclesfield** **Salary £22,000 rising to £24k after six month probation** - Hybrid working 4 days at home 1 day in office after 4 week training - Paid leave on employee's birthday and Christmas - 33 days holiday increasing after 2 years - Buy/ Sell holiday scheme available - Optional IRPM qualification training after...

  • Customer Service

    3 months ago


    Macclesfield, United Kingdom Search Consultancy Full time

    **Customer Service - Macclesfield (1 day in the office!) - £22,000 with a pay rise to £24,000 after probation!** Rapidly growing property company based in Macclesfield If you're looking to start a career in property or a dedicated person with property Management experience this job is for you **Benefits for the role of customer service**: - Established...

  • Customer Service

    4 weeks ago


    Macclesfield, United Kingdom Search Consultancy Full time

    **Customer Service - Macclesfield (1 day in the office!) - £22,000 with a pay rise to £24,000 after probation!** Rapidly growing property company based in Macclesfield If you're looking to start a career in property or a dedicated person with property Management experience this job is for you **Benefits for the role of customer service**: - Established...


  • Macclesfield, United Kingdom Caroo Full time

    **Job description** **Customer Service Advisor  ** **Salary Of A Customer Service Advisor £24,000 basic** **Customer Service Advisor Hours: 40 hours / Full time** **Benefits of a customer service advisor**: - Casual dress - Company pension - Death in Service - On-site parking **Key responsibilities** **of a Customer Service Advisor** -...


  • Macclesfield, United Kingdom Caroo Full time

    **Job description** **Customer Service Advisor  ** **Salary Of A Customer Service Advisor £24,000 basic** **Customer Service Advisor Hours: 40 hours / Full time** **Benefits of a customer service advisor**: - Casual dress - Company pension - Death in Service - On-site parking **Key responsibilities** **of a Customer Service Advisor** -...


  • Macclesfield, United Kingdom Hiring Wizard Full time

    Hiring Wizard on behalf of New Red Planet has an exciting opportunity for a **Customer Service Representative **to join the team. Location: Alderley Park, Alderley Edge **Salary**: Up to £25,000 per annum (dependent on skills and experience) **Job Type**: Full-Time, Permanent Hours: 37.5 per week (Monday to Friday, 9am - 5:30pm) **About Us**: New Red...


  • Macclesfield, United Kingdom Synergy Recruitment LTD Full time

    **Looking for your first step into the office sector?** This is a genuine entry-level opportunity within an office environment - no more needing 3685 years' experience, to get experience... You will join a business with an excellent training programme including 6 weeks classroom training, allowing you to learn the role from the ground up with all the...


  • Macclesfield, United Kingdom Novax Recruitment Full time

    Customer Services Advisor Macclesfield Full-time temporary contract £10 per hour JOB PURPOSE To resolve a broad range of customer enquiries received face to face and via the telephone to provide an efficient and effective customer experience, resolving as many requests at first point of contact as possible. PRINCIPAL RESPONSIBILITIES - Receive all...


  • Macclesfield, United Kingdom Novax Recruitment Full time

    Customer Services Advisor Macclesfield Full-time temporary contract £10 per hour JOB PURPOSE To resolve a broad range of customer enquiries received face to face and via the telephone to provide an efficient and effective customer experience, resolving as many requests at first point of contact as possible. PRINCIPAL RESPONSIBILITIES - Receive all customer...


  • Macclesfield, United Kingdom Royal London Group Full time

    **Job Title**: Customer Service Advisor **Location**: Alderley Park **Working style**: Hybrid 50% home/office based **Closing date**: 25th August 2023 Within our Group Customer Service operation, you will work with a variety of customers including Employers, Financial Advisors and RLG Members. You will be the first point of contact for resolution of...


  • Macclesfield, United Kingdom MetroRod Ltd Full time

    **Customer Service Advisor** **Metrorod/Metroplumb** **Full time permanent** **£23,859 per annum (increasing upon successful probation period)** **Mon-Fri weekly rota** - Relaxed, open plan office environment (not a call centre environment!)**_ - Friendly, laid back office with a variety of different kinds of people!**_ - Self development and wellbeing at...