Customer Service

1 week ago


Macclesfield, Cheshire East, United Kingdom NatWest Full time
Customer Service & Operations, Customer

Customer Service - Personal Banker

  • Macclesfield, United Kingdom
  • Permanent
  • Full Time#R
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

  • This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Job description

Join us as a Customer Service - Personal Banker in Wilmslow

  • You'll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
  • We'll look to you to proactively find ways to continually enhance our customer banking experience
  • We'll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
What you'll do


As the first point of contact in our branches, customers will be at the very heart of your role, so you'll be committed to providing outstanding service in every interaction.

You'll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you'll be:

  • Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
  • Completing general banking requests such as payments, balance enquires and transfers
  • Helping customers to understand the different ways they can bank with us and the range of services we can offer
  • Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
The skills you'll need


To be successful in this role you'll need to be motivated and driven to develop your career and have a customer centric approach to your work.

Strong communication skills are a must, as you'll need to highlight the benefits of our products and procedures to our customers in a way that's easy to understand.


You'll also need:

  • A passion for customer service and strong attention to detail
  • The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
  • Strong interpersonal skills and the ability to work well as part of a team
  • The commitment to develop new skills and responsibilities
What else you need to know

We're here for our customers when it's most convenient for them so you'll need to work flexibly.

Hours

  • Full time 35hrs
  • Permanent
  • You'll typically be working during branch opening hours 9am 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview


You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities.

When you're ready and have mastered your current role, we'll help take your career to the next level.


This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

How we'll reward you

Salary:
£24,750 per year (pro rata for hours worked)


You'll join on a competitive salary of £24,750 and in addition you'll receive a contribution to help you save for retirement.

You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.

You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) - you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.

Not ready to apply?


Tell us what sort of roles you're interested in and we'll send you details about new roles, events and articles that match your preferences.


  • Customer Service

    1 week ago


    Macclesfield, Cheshire East, United Kingdom Search Consultancy Full time

    Customer Service - Macclesfield (1 day in the office) - £22,000 with a pay rise to £24,000 after probationRapidly growing property company based in Macclesfield If you're looking to start a career in property or a dedicated person with property Management experience this job is for youBenefits for the role of customer service:Established name in the...

  • Customer Service

    1 week ago


    Macclesfield, Cheshire East, United Kingdom Zuto Full time

    Customer Service Sales RepresentativeSalary: £22,600 basic, + £28k OTELocation:Macclesfield, CheshireWhat we are offering you:- £22,600 basic, + £28k OTE based on pace and accuracy 28 days holidays inclusive of bank holidays, plus an extra day off for your birthday Award dinners, regular social events, and team nights out to celebrate success An...


  • Macclesfield, Cheshire East, United Kingdom Fintelligent Full time £24,000

    Are you looking for a role that puts you at the heart of customer interaction? We have a fantastic opportunity for a full-time Customer Service Advisor based in Macclesfield. You'll be joining a dynamic team at a company that values creativity, problem-solving, and a passion for excellence. Our client is a fast-growing, independent finance broker based in...


  • Macclesfield, Cheshire East, United Kingdom Fintelligent Search Full time £24,000

    Our client is seeking a vibrant Customer Service Advisor to join their thriving Finance Company in Macclesfield. They are looking for an enthusiastic and proactive individual with a talent for quick thinking and a wholehearted approach to their work. As a Customer Service Advisor, you'll be the welcoming voice that customers encounter first, and you'll have...


  • Macclesfield, Cheshire East, United Kingdom Work In Progress Recruitment Full time

    Job AdvertNFU Mutual Macclesfield Agency is an insurance services provider in the heart of Macclesfield, Cheshire. We are part of the NFU Mutual family who won the "Which? Insurance Brand Of The Year 2023" and are on a journey of growth and excellence and take pride in providing exceptional insurance services and customer care to a diverse range of personal...


  • Macclesfield, Cheshire East, United Kingdom Central Employment Agency (North East) Limited Full time

    Central Employment are delighted to working with a global FMCG organisation based in Macclesfield, as they look to recruit a Customer Service Executive. Reporting into the Merchandising Manager FT/onsite role Up to £28,000 DOE 28 days holidays Key Purpose of Job:The purpose of this role is to help customers with their order requirements. Deal with...


  • Macclesfield, Cheshire East, United Kingdom Forrest Recruitment Full time

    CUSTOMER SERVICE ADVISOR – MACCLESFIELD – £24,000 – PERMANENTDue to continuous growth, our client, who specialises in the finance sector, is seeking an enthusiastic Customer Service Advisor to join their busy team.Duties include: -Receiving warm inbound calls from clients seeking a financial solution.Making outbound calls to customers who have...


  • Macclesfield, Cheshire East, United Kingdom Akton Recruitment Ltd Full time

    Customer Services AdvisorMacclesfield-Cheshire11.50 Per HourJob RoleTo resolve a broad range of customer enquiries received face to face and via the telephone to provide an efficient and effective customer experience, resolving as many requests at first point of contact as possible.To work to defined business standards and processes, performing a wide range...


  • Macclesfield, Cheshire East, United Kingdom Royal London Group Full time

    Job Title: Customer Service ConsultantContract Type: PermanentLocation: Alderley ParkWorking style: Hybrid 50% home/office basedClosing date: 7th of April 2024Salary & Benefits: We offer a base salary of up to £24,000 dependant on your experience.Additional to this we offer great benefits which include: 28 days holiday + bank holidays (with the option to...


  • Macclesfield, Cheshire East, United Kingdom Abacus master locksmiths Full time

    Providing support for a Team of 5 Customer Advisors, and answering to Team Leader.Hybrid-working role, based at Macclesfield Town Hall, but also home-working.Working across varied workstreams, focus will be on supporting staff, in addition to refining and improving service processes.5 years call centre customer service exp neededJob Types: Full-time,...


  • Macclesfield, Cheshire East, United Kingdom Metro Rod Drain Care & Repair Full time

    Due to the expansion of our team, we are looking for customer service advisors to work in our Call Centre based in Macclesfield.The successful applicant will be responsible for:To act as first line response to orders, enquiries, questions, and complaints, troubleshooting problems where appropriate and providing detailed information to clients in a timely...


  • Macclesfield, Cheshire East, United Kingdom Royal London Group Full time

    *Job Title: Customer Service ConsultantA variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.*Contract Type: Permanent*Location: Alderley Park*Working style: Hybrid 50% home/office based*Closing date:* 27th June 2024*Salary & Benefits: We offer a base salary of up to £25,000...


  • Macclesfield, Cheshire East, United Kingdom Cheshire East Council Full time

    The Customer Services Team act as first point of contact for a a large number of the services that Cheshire Easts provides. Dealing with a wide range of customers to resolve their enquiry at first point of contact.Organisation Cheshire East CouncilLocation MacclesfieldJob Category Customer ServicesGrade CEC NJC Grade 5Salary Min- £22,369 per annumSalary...


  • Macclesfield, Cheshire East, United Kingdom Royal London Group Full time

    Job Title: Customer Service AdvisorContract Type: Permanent (Mon-Fri 37.5hrs)Location: Alderley ParkWorking style: Hybrid 50% home/office basedClosing date: 11th August 2023Salary & Benefits: We offer a base salary of up to £25,000, dependant on your experience.In addition to this we offer great benefits which include: 28 days' holiday + bank holidays (with...


  • Macclesfield, Cheshire East, United Kingdom Gracies Recruitment Full time

    Answering inbound calls on council services for Group 1. Logging information on correlating systems for Elections, IT equipment will be supplied.3 years telephone customer service skills neededJob Types: Full-time, Fixed term contract, Temp to permSalary: From £10.50 per hourSchedule: Monday to FridayExperience:- customer service (required)Work Location:...


  • Macclesfield, Cheshire East, United Kingdom DoorCo LTD Full time

    DoorCo is an established manufacturing and distribution business that continues to grow and expand rapidly. We are currently seeking to recruit an enthusiastic and motivated Customer Services Advisor to join our busy and dedicated team in Macclesfield.Duties include, but are not limited to Building effective customer relationships and responding to queries...


  • Macclesfield, Cheshire East, United Kingdom Cheshire East Council Full time

    An exciting opportunity has become available to work within our Customer Contact Centre. We currently have 4 positions available, working daily Monday to Friday between the hours of 8.30am and 5.00pm with various shift patterns and hours available to be worked over all five days.ABOUT THE ROLEAs a Customer Service Advisor, you will be responsible for...


  • Macclesfield, Cheshire East, United Kingdom CHURCHILL ESTATES LIMITED Full time

    Providing support for a Team of 5 Customer Advisors, and answering to Team Leader.Hybrid-working role, based at Macclesfield Town Hall, but also home-working.Working across varied workstreams, focus will be on supporting staff, in addition to refining and improving service processes.Job Types: Full-time, Fixed term contract, Temp to permContract length: 7...


  • Macclesfield, Cheshire East, United Kingdom Cisco Systems Full time

    Experience working with health tech in a support/call centre capacity is desirable, paired with a knowledge of the UK healthcare eco system. Customer service experience is essential for this role.What You'll Do Conduct call centre activity in order to communicate appointment reminders, clinical results, and reminders. Work as part of a team striving to...


  • Macclesfield, Cheshire East, United Kingdom Synergy Recruitment LTD Full time

    Are you available immediately and enjoy a phone-based role?If the answer is "yes" then read on to learn more about this new temporary position.Our Macclesfield-based client is looking for 2 Temporary Customer Service Representatives to help them with a new project. You'll be joining a friendly, sociable team of 14 in a lovely down to earth, relaxed...