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Customer Service Advisor
3 months ago
NFU Mutual Macclesfield Agency is an insurance services provider in the heart of Macclesfield, Cheshire.
We are part of the NFU Mutual family who won the "Which? Insurance Brand Of The Year 2023" and are on a journey of growth and excellence and take pride in providing exceptional insurance services and customer care to a diverse range of personal and commercial customers.
As we expand, we're seeking a talented Customer Service Advisor to join our team.We understand the importance of balance. As a forward-thinking and inclusive company, we're dedicated to creating a supportive work environment. We believe in empowering our team, to excel both at work and at home.
This role is perfect if you have a passion for helping others and are looking for a flexible and fulfilling career opportunity.
In this role you will:
- Resolve customer queries and issues promptly and empathetically
- Collaborate with team members to improve customer service processes and enhance our customer journey
- Develop and maintain a thorough understanding of our products and services
- Develop leads for our Financial Services Advisor through your everyday conversations with our customers and your colleagues
Our commitment to you:
- 25 days annual leave plus bank holidays
- Professional and supportive work environment
- Investment in personal development to progress your career within the business including support to obtain your product licences
- Annual profit share bonus and regular performance related pay reviews
- Free parking
- Pension scheme
- Regular team events and activities
Who we're looking for:
- Drive and enthusiasm to provide a fantastic customer service to our existing and future customers
- Great interpersonal skills and relationship building abilities
- Experience of consistently delivering high quality sales and customer service
- Basic computer skills and familiarity with common software tools
This role is 100% office based, to enable us to maintain a quality service provision and a happy connected team.
