Customer Service Advisor

4 months ago

Bristol, United Kingdom Dojo Full time

Creating a more diverse, equitable and inclusive Dojo

Dojo’s 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo.

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.

What’s in it for you- Salary: £26,430 salary (with the option to top this up to £30,280 if you’re happy to work some weekends).- Bonus: up to £3,000 in bonus per year, based upon individual performance.- Hours: 37.5 hour week with shifts ranging between 8am-6pm, on a rotational basis.- Hybrid-working: Our Customer Service teams currently work together in their teams 3 days a week in our central Bristol office, with the flexibility to work from home up to 2 days per week.- Start Dates: If successful, you’ll join an induction group with regular start dates across summer/autumn

The Role

We’re looking for passionate and engaging Customer Service Advisors to join our team Our Customer Service Advisors are involved in various tasks including handling inbound calls, resolving technical queries, proactively reaching out to our customers to check in and gain feedback, or discussing the benefits of Dojo to retain our customers. We look to our Advisors to be adaptable and happy to pitch in wherever our customers need us.

Inizialmente offrirai assistenza ai nostri clienti in lingua inglese, ed entro la fine dell'anno, farai parte del nostro team europeo offrendo assistenza ai nostri clienti italiani.

Questa è la tua opportunità per unirti al nostro crescente gruppo di Italian Speaking Advisors a Bristol ed essere protagonista di questa entusiasmante avventura.

What you will do- Deliver an outstanding customer service experience, to every customer, every time.-
- Work with a ‘Right First Time’ attitude, taking ownership of any challenges through to resolution, working with teams across the business.- Utilise several in-house and external systems.- Continue to improve on what we do, providing constructive feedback and contributing to process improvements.

What you will bring...- You could have a background in retail, hospitality or customer support - what’s most important is customer obsession, adaptability and a drive to grow with us as we do.- An exceptional team player, you’ll be able to naturally build strong relationships.- Proactive and positive attitude with the ability to problem solve.- A real desire to be the best and offer market leading service.- Outstanding communication skills, with the ability to build instant customer rapport.- Confidence to suggest improvements when you see them, to constantly better what we do and how we do it.- Ability to multi-task using several IT systems simultaneously

About Dojo

We launched Dojo in 2019 to address business owners’ pain points across the UK. Since then, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners.

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast.

Our values

At Dojo, we’re curious. We have an insatiable desire to learn and innovate. And we’re relentless. We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed.

Our way of working

Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our ‘Customer First’ values. We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous. Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success. The answer to every scenario which tests these principles is: We trust you to use your judgement r

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