Customer Service Officer

6 months ago


Birmingham, United Kingdom Greenstorm Full time

Welcome to Greenstorm

Greenstorm provide high-quality, impartial surveying solutions to support delivery for a range of Fuel Poverty schemes, on behalf of suppliers and housing associations.

To support our growth, a vacancy has arisen to join our team, and take responsibility for booking appointments for our customers, and managing our surveyors diaries. There is no cold-calling, these are customers who have applied for a survey and installation of grant funded home improvements.

We are looking for an individual possessing a friendly, easy going manner with a desire to deliver great results, and achieve targets. Previous experience of scheduling and customer service is not essential but experience of dealing with customers, or third parties would be advantageous

**Requirements**:
A positive flexible attitude

Exceptional Customer Care skills

Good IT Skills

Self-motivated, and able to work on a range of priorities in an organised manner

Must be a good communicator with a good telephone manner

General duties include:
Outbound Customers to arrange visits, and qualify eligibility

Organise Surveyor diaries to maximise productivity and minimise travel

Update Reporting and spreadsheets / systems

Provide Updates to the Leadership Team

**Job Types**: Full-time, Part-time, Permanent

**Job Types**: Part-time, Permanent

Pay: £11.50-£12.00 per hour

Expected hours: 22 per week

**Benefits**:

- Company pension
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Quarterly bonus
- Yearly bonus

Work Location: Hybrid remote in Birmingham



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