Customer Service Officer
6 months ago
Welcome to Greenstorm
Greenstorm provide high-quality, impartial surveying solutions to support delivery for a range of Fuel Poverty schemes, on behalf of suppliers and housing associations.
To support our growth, a vacancy has arisen to join our team, and take responsibility for booking appointments for our customers, and managing our surveyors diaries. There is no cold-calling, these are customers who have applied for a survey and installation of grant funded home improvements.
We are looking for an individual possessing a friendly, easy going manner with a desire to deliver great results, and achieve targets. Previous experience of scheduling and customer service is not essential but experience of dealing with customers, or third parties would be advantageous
**Requirements**:
A positive flexible attitude
Exceptional Customer Care skills
Good IT Skills
Self-motivated, and able to work on a range of priorities in an organised manner
Must be a good communicator with a good telephone manner
General duties include:
Outbound Customers to arrange visits, and qualify eligibility
Organise Surveyor diaries to maximise productivity and minimise travel
Update Reporting and spreadsheets / systems
Provide Updates to the Leadership Team
**Job Types**: Full-time, Part-time, Permanent
**Job Types**: Part-time, Permanent
Pay: £11.50-£12.00 per hour
Expected hours: 22 per week
**Benefits**:
- Company pension
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Quarterly bonus
- Yearly bonus
Work Location: Hybrid remote in Birmingham
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