Mandarin Speaking Customer Service Officer

7 months ago

Birmingham, United Kingdom Welton Connections Full time

**About us...**
Welton Connections Ltd is an established services firm, currently providing marketing assistance and analysis to international businesses looking to build a presence in the UK. We are looking to grow a broad range of remote customer enquiry teams and back office management personnel to service our clients.

**About our clients...**
Our clients are multinational online brands. They are looking for remote Customer Service Advisors to deal with customers' queries in respect of a variety of aspects of their businesses including retail transactions with the clients.

**We are looking for...**
Ambitious, well spoken, patient, courteous and **Chinese/Thai/Vietnamese** speaking Customer Service Advisors entitled to work in the UK who can initially work from home to help, guide, and support customers interacting with online leisure businesses.

At WCL, we have an excellent opportunity for you to utilise your valuable language skills and be part of a core department working on a settled schedule. You will play a vital role in our customer experiences by responding to our customers on Live Chats. You will be trained by veteran customer service personnel to deal with various queries to resolve such as in respect of the latest promotions and campaigns, payments, identity verification, login/ password questions and general customer account queries. For this you will gain valuable experience on cutting edge customer management software.

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

**Responsibilities**:

- Performing customer verifications
- Providing a friendly and professional welcome to customers, presenting a positive impression of themselves and the organization
- Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organization
- Ensuring all inquiries are answered in a professional and timely manner and transferred, where appropriate, to the relevant department
- Following up with customers to ensure high-level satisfaction and determining future requirements
- Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of inquiries, comments, complaints and actions taken
- Communicating and coordinating with internal departments
- Following up on customer interactions
- Performing duties assigned by team leader when needed

**Job Types**: Full-time, Permanent

Pay: £22,000.00-£22,500.00 per year

Schedule:

- Day shift

Application question(s):

- Can you type Simplified Chinese on computer and reach the speed of 40 WPM?
- What is your current visa status and expiry date?
- Are you ok with working 4 days a week, 12 hours online (10am-10pm Summer time, 9am-9pm Winter time)with 2 hours break each working day, weekend and public holidays shift are also required sometimes according to the week by week schedule ?(Please note this job has 28 days include public holidays annual leave, staffs can always required the day off in advance.)
- Which city are you currently locate? Will you relocate to Birmingham after accept the job?

**Language**:

- Chinese Mandarin (required)

Work Location: Hybrid remote in Birmingham

Reference ID: WCL-CCSB

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