Customer Support Officer
3 weeks ago
SPR Careers are proud to be working with a public sector client to recruit for a temporary **Customer Support Officer **located in the Birmingham area.
**Working Instructions**:
**Hours**: Mon-Thurs 9-5pm, Friday 9-4pm
**Pay Rate**: £13.20 per hour
**Work Type**:Hybrid - full time in office for training (2 weeks), then hybrid which is 1 day in office per week
**Main Role and Responsibilities of the Customer Support Officer**:
- To provide administrative services, telephone support, including data input as a member of the Customer Experience Team.
- To provide a high quality customer experience to customers/clients, ensuring that their needs are met within the parameters of any contract key performance indicators and audit requirements
- To support staff within the business to help facilitate new systems and processes.
- To operate and maintain financial, administrative systems and processes in a consistent and responsive manner to ensure customer excellence is achieved.
- To ensure that confidentiality is maintained in order to comply with the relevant policies and procedures aligned to Data Protection and Data Security
- To work flexibly and as part of a team to ensure cover of all aspects of the customer experience centre and to provide continuity of service
- To support Building Consultancy Management team in the delivery of growth plans aligned to the business plans.
**Registration Process**: We understand the importance of a smooth onboarding experience. Our registration process includes the completion of necessary forms, and references covering the last 3 years. We ensure efficiency and support throughout to make joining our team seamless for you.
**Applications**:
For more information, please contact SPR Careers on 01922 422480 and one of the team will be happy to help
**Job Types**: Full-time, Temporary contract
**Salary**: £13.20 per hour
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
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