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Band 4 Complaints Support Officer
2 weeks ago
Job Title : Band 4 Complaints Support officer
Location : Newtownards
Duration : 2 Months in the first instance.
Rate : 12.25 p/h
Hours : 37.5 hpw
**Duties**:
As this is a temp post, they will not be expected to cover all aspects in the Job Description but the 2 main duties would be:
- Preparing and quality assuring high level corporate letters from Directors/Chief Executive to complainants
- Handling phone calls to complaints department; taking complaints over the phone and dealing with upset, distressed people and some challenging behaviours.
Qualifications / Experience:
OR
NVQ 3 (administration related) or equivalent, and 2 year’s administrative experience, at Band 3 (or equivalent).
OR
4 GCSE’s (Grade A-C) or equivalent, one which must be English Language, and 3 years’ experience at Administrative Band 3 (or equivalent).
2. Experience of using computer systems and packages for:
Word processing
Data input
Extracting information to provide reports.
3. Excellent and effective communication skills to meet the needs of the post in full.
4. Ability to work with a diverse range of stakeholders and develop and maintain effective working relationships.
5. Ability to deal with difficult and challenging situations.
6. Ability to work as part of a team.
7. Excellent organisational skills with an ability to prioritise own workload.
8. Ability to use own initiative.
9. Ability to analyse information received in order to produce effective and accurate responses to members of public / external agencies or other staff members.
10. Ability to proof read / quality assure responses to ensure a high level of accuracy.
Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC) and abide by the REC Code of Professional Practice. Platinum Recruitment NI Ltd adheres to all current employment legislation.
**Salary**: £12.25 per hour
Schedule:
- Monday to Friday
- Weekend availability
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- Administrative: 2 years (required)
- Microsoft Office: 2 years (required)
Work Location: One location
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