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Bank Call Handler

5 months ago

StokeonTrent, United Kingdom ERS Medical Limited Full time

ERS Medical has an opportunity for a Bank Call Centre Advisor / Controller to join our busy CCO team.

ERS Medical are a leading patient transport service spanning across the UK and we provide a range of specialist patient transport and courier services to the NHS. We are a reliable, caring service that puts people at the heart of everything we do.

Are you an experienced Contact or Call Centre Agent that is seeking an opportunity to work for a dynamic fast-growing National Healthcare company?

If this sounds like you, this role could be for you.

Main Duties and Responsibilities of the Role
- Provide a friendly, efficient booking service for patients and healthcare professionals, ensuring that accurate information is collated at the time of the booking, this includes NHS Numbers, correct date and times, accurate pick up and drop off locations, correct GP surgery, correct mobility, and any access issues.
- Provide and ensure all bookings have been assessed against the agreed eligibility criteria and mobility requirements to ensure the safe movement of the patient and crew.
- The CCO Advisor is the first point of contact that customers and patients have with ERS Medical over the telephone.
- As a member of the team, the CCO Advisor will take bookings and deal with enquiries and act as the main contact point for Patient Transport Service users and other stakeholders.
- Responsible for tasking appropriate resources to meet patient and contractual obligations in addition to established performance targets.
- Deal promptly, professionally and efficiently with all telephone calls received taking appropriate action on own initiative where required.
- Display a high level of customer care when dealing with hospitals, patients, and relatives.
- Carry out general administrative duties as directed.