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People Assistant

3 months ago

London, United Kingdom LoyaltyLion Full time

**About Us**

LoyaltyLion is a data-driven loyalty and engagement platform trusted by thousands of ecommerce brands worldwide. Merchants use LoyaltyLion when they want a loyalty program that is proven to increase customer engagement, retention and spend. Stores using LoyaltyLion typically generate at least $15 for every $1 they spend on the platform.

Today, LoyaltyLion works with over 10,000 small and medium sized retailers. Our mission is to help them succeed in the age of Amazon, where they may not be able to compete on price and logistics but can offer a better customer experience. An experience where customers feel valued, rather than just another number.

It’s been an incredible few years for LoyaltyLion. We closed funding of $12.5m in 2021 and another $12m in 2022. We’ve built out our Leadership team, recruiting a Chief Revenue Officer and Chief Product Officer amongst other key senior hires and we continue to set our sights high, achieving spots in both the Deloitte Fast 50 and the FT1000.

Oh, and did we mention our recent successes, such as our G2 reviews, where we are the no.1 in loyalty management in the world or where we've been voted **No. 8** in the **Best UK Software 2024 list**...

**Role overview**

We are seeking a highly organised and enthusiastic People Assistant to join our dynamic People team here at LoyaltyLion. This role is a fantastic opportunity to gain hands-on experience across all aspects of people operations, employee engagement, talent and office management. You'll be the backbone of our People team, ensuring a seamless employee experience while fostering a positive and vibrant company culture.

**Responsibilities**

**People Operations & Administration**
- Provide administrative support across the full range of people operations, including HR record keeping, onboarding, benefits administration, and compliance.
- Assist with processing payroll, managing EOR and contractors, and expense claims.
- Collaborate with the Senior People Manager to develop and maintain employee policies, handbooks, and processes.
- Respond to basic employee inquiries, directing complex issues to the appropriate People team member.
- Maintain accurate and up-to-date People data, metrics, and reporting.
- Assist in the management and administration of HR systems (HRIS).

**Talent Acquisition Support**
- Prepare offer letters and employment contracts.
- Assist with onboarding and orientation for new employees.

**Office Management & Facilities**
- Manage day-to-day office operations, ensuring a well-functioning and welcoming workspace.
- Order office supplies, manage vendor relationships, and coordinate facility maintenance with the community office team.
- Assist with the planning and execution of workspace changes, as needed.

**Employee Engagement & Culture**
- Support the planning and execution of company events, team-building activities, and employee recognition programs.
- Assist with culture initiatives, promoting a positive and collaborative work environment.
- Participate in quarterly meeting planning and logistics, including booking travel.

**What we’re looking for**:

- 1-2 years of experience in an HR or administrative support role
- Demonstrated interest in pursuing a career in People Operations and/or Talent
- Happy to work from the office 3 days a week: Tuesday to Thursday. You can come in the other days or choose to work from home
- Excellent organisational and time management skills, with the ability to prioritise multiple tasks
- High integrity
- Strong attention to detail and commitment to accuracy
- Proactive, resourceful, and solution-oriented
- Exceptional communication and interpersonal skills
- Enthusiasm, willingness to learn, and a positive attitude

**Benefits**
- Flexible working approach, with hybrid working.
- International Remote working (up to 30 days in each holiday year)
- 25 days holiday + bank holidays + carry 5 days holiday over into the next holiday year
- All permanent employees get equity to recognise the valuable contribution you'll make to our growth
- Company days out and events, and team socials
- Home office budget
- Cycle scheme
- Employee Assistance Program
- Private medical insurance
- Competitive learning and development budget
- The opportunity to join at a major inflection point - ecommerce is booming and with it, the demand for loyalty software like LoyaltyLion
- Macbook, magic keyboard, and any other tech or equipment you need to do a great job