Desktop Support

3 weeks ago


West Horndon, United Kingdom Reed Full time

Desktop Support - IT Support - 2nd Line

We are currently seeking a Desktop Support Engineer to join our dynamic high skilled team. You will be expected to carry out a supporting role to colleagues within the organisation. The role requires an analytical, methodical thinker that enjoys problemsolving and interacting with users.

Technologies deployed include Microsoft 365, Citrix, Desktop/Laptop Windows 10 and Android and IOS Devices.

**Responsibilities**
- Creating and maintaining user accounts
- Troubleshooting and resolving desktop equipment and software access issues
- Setting-up and configuring new IT equipment
- Maintaining and upgrading existing user equipment
- Installing and configuring operating systems and computer software
- Troubleshooting basic network and connection issues
- Prioritising and managing logged issues
- Supporting the telephone systems and mobile phones
- Disposal of ‘end of life’ equipment

**Essential Skills and Experience**
- Full clean driving licence
- Citrix, 365, Windows, all round IT support experience
- Driven and self-motivated
- Proactive problem-solving capability
- Flexibility and adaptability
- Able to work to deadlines and meet targets
- Excellent communication skills
- Team Player



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