Windows Desktop Support Technician

2 weeks ago


West Midlands Combined Authority, United Kingdom In Technology Group Full time
Role Description: In Technology Group is seeking a highly skilled 1st/2nd Line IT Support Engineer to join their team in Birmingham. The successful candidate will have a passion for delivering exceptional customer service and support.

Salary: £29,000 per annum

The ideal candidate will have previous experience in a helpdesk or technical support role, with strong knowledge of IT systems, networks, and applications.

This role involves providing first- and second-level support for a wide range of IT issues, including troubleshooting and resolving problems related to IT hardware, servers, Office 365, and Windows environments.

  1. Deliver high-quality technical support and guidance to customers via various channels.
  2. Collaborate with internal teams to identify and implement process improvements.
  3. Participate in ongoing training and development programs to enhance technical skills.
Benefits:
  • Competitive Salary: £29,000 per annum.
  • Benefits Package: Comprehensive health insurance, pension scheme, and other perks.
  • Career Progression: Opportunities for career advancement within a growing MSP.

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