Desktop Support Engineer

2 weeks ago


West Yorkshire, United Kingdom Jet2 Plc Full time

Job Description:

Reporting to the IT Service Desk Manager, our Desktop Support Engineer will work as part of a 24/7 team of highly skilled first and second-line support engineers, providing technical support to the technology-enabled workforce within Jet2.com and Jet2Holidays. There is an opportunity to be involved in project work and potential overseas travel.

This role is a 12-month fixed-term contract and will have a 24/7 rolling shift pattern including weekends and bank holidays.

As our Desktop Support Engineer, you’ll have access to a wide range of benefits including:
 
  • Colleague discounts on Jet2holidays and Jet2.com flights
  • Generous Discretionary Profit Share Scheme 
  • Home based night shifts

At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.  

What you’ll be doing:
 
  • You’ll take ownership of Incidents and Service Requests raised by our user community, mostly via phone but also via email and self-service channels.
  • You’ll be expected to quickly and effectively perform known, first-time fixes.
  • You’ll liaise with other technical resolver teams and duly escalate any ongoing issues appropriately and professionally.
  • You’ll share knowledge of technical fixes with colleagues and other teams.

What you’ll have:

Our Desktop Support Engineer will be a good "all-rounder" with experience of resolving issues on various different types of devices. You’ll also: -
 
  • Have effective triage/workload/time management and great customer service skills.
  • Demonstrate strong people skills.
  • Have a good working knowledge of Windows, Active Directory, Office 365, VPN, networking and incident management skills.
  • Have previous experience in publishing knowledge articles.
  • Experience using Servicenow is preferable.

Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight 

#LI-Hybrid

  • West Yorkshire, United Kingdom Jet2.com Full time

    Job Description:Reporting to the IT Service-Desk Manager, our Desktop Support Engineer will work as part of a 24/7 team of highly skilled first and second-line support engineers, providing technical support to the technology-enabled workforce within Jet2.com and Jet2Holidays. There is an opportunity to be involved in project work and potential...


  • West Yorkshire, United Kingdom Jet2.com Full time

    Job Description:Reporting to the IT Service-Desk Manager, our Desktop Support Engineer will work as part of a 24/7 team of highly skilled first and second-line support engineers, providing technical support to the technology-enabled workforce within Jet2.com and Jet2Holidays. There is an opportunity to be involved in project work and potential...


  • west midlands, United Kingdom Lorien Full time

    2nd Line Desktop Support Analyst 6 Month Contract Via Umbrella Twice per month onsite in Castle Donnington (Remote working Otherwise) Lorien's leading banking client are looking for 2nd Line Desktop Support Analysts to join them on a contract basis on an initial contract through to the end of the year. Join us as an Infrastructure Analyst within...


  • West Midlands, United Kingdom Lorien Full time

    Job Description 2nd Line Desktop Support Analyst 6 Month Contract Via Umbrella Twice per month onsite in Castle Donnington (Remote working Otherwise) Lorien's leading banking client are looking for 2nd Line Desktop Support Analysts to join them on a contract basis on an initial contract through to the end of the year. Join us as an Infrastructure...


  • Doncaster, South Yorkshire, United Kingdom TwentyFour IT Services Ltd Full time

    At TwentyFour IT, we are experts in providing the best IT, Infrastructure & Cyber Security support and services across the UK. We tailor our services to suit every business's individual needs and work with them to achieve their business goals. Our specialties include Managed Cyber Security Services, Cloud Desktop Hosting, IT Helpdesk Outsourcing, and more....


  • Cheshire, North West, Chester, Cheshire, United Kingdom DXC Technology Full time

    We are looking for customer-focused and enthusiastic deskside support engineer with a genuine interest in solving peoples IT issues. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.An exciting opportunity has arisen to support one of our...


  • Barnsley, South Yorkshire, United Kingdom Verus Recruitment Partners Full time €24,000

    Role: Field IT Engineer Location: Contract: Term time only/ Permanent Verus Recruitment is supporting a leading Managed Service Provider based in Leeds, seeking a dedicated Field IT Engineer to join their team. The role would be for a technician that visits sites on an ad hoc basis to complete field-based IT jobs. As a Field IT Engineer, you will...

  • IT Support Engineer

    4 weeks ago


    west yorkshire, United Kingdom In Technology Group Full time

    IT Support Engineer - Bradford / Halifax - Up to £35,000Role: IT Support EngineerArea: Bradford / Halifax - Fully On SiteSalary: £28,000 to £35,000An MSP client are looking to add an IT Support Engineer to join their very dynamic IT department. This will be supporting educational clients so experience working in an education setting is a must! It will be...


  • Castleford, West Yorkshire, United Kingdom Teva Full time

    Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. Working here means working with the world's leading manufacturer of innovative & generic medicines, and the proud producer of many of the products on the World Health Organization's Essential Medicines List. The ITO Onsite...

  • 3rd Line Support Role

    6 months ago


    Yorkshire, United Kingdom IntaPeople Full time

    **Overview**: **Salary**: £42,000 Employment: Permanent **Job description**: **_3rd Line Support Engineer_** Due to significant growth, a thriving multi-award-winning technology company are seeking a new 3rd Line IT Support Engineer to join their Doncaster team as they enter an exciting era of expansion. **Responsibilities**: The 3rd line support...


  • Castleford, West Yorkshire, United Kingdom Teva Full time

    Who we are Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It's a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world's leading manufacturer of...

  • IT Support Engineer

    7 days ago


    West Yorkshire, Yorkshire, Bradford, West Yorkshire, United Kingdom Exalto Consulting Ltd Full time

    Technical Support Engineer My Yorkshire based client is looking to recruit an experienced Technical Support Engineer to provide a first class support function to end users across multiple sites. Working in a small team, the IT Support Technician will: Operate and manage the IT Helpdesk, triaging incoming tickets, undertaking diagnosis and resolution in...


  • Castleford, West Yorkshire, United Kingdom Baltic Apprenticeships Full time

    Castleford or Remote, if applicable] Job Type:Full-Time LOGIX is a leading PC building company dedicated to crafting high-performance custom PCs tailored to our customers' needs, whether for gaming, professional work, or general use. We pride ourselves on delivering exceptional quality, performance, and customer service. Our team is passionate about...


  • West Sussex, United Kingdom Orion Electrotech Sales Full time

    Senior Control Software Engineer An exciting opportunity has opened for an experienced Senior Software Engineer to join a growing electro-optics company. This role is perfect for a talented software professional with a background in embedded systems and desktop application development, who thrives in a collaborative environment. Based in the Horsham area,...


  • Horsham, West Sussex, United Kingdom Orion Electrotech Sales Full time

    Senior Software Engineer Embedded Systems & Applications An exciting opportunity has opened for an experienced Senior Software Engineer to join a growing electro-optics company. This role is perfect for a talented software professional with a background in embedded systems and desktop application development, who thrives in a collaborative environment....


  • West Sussex, United Kingdom Orion Electrotech Sales Full time

    Senior Software Engineer Embedded Systems & Applications An exciting opportunity has opened for an experienced Senior Software Engineer to join a growing electro-optics company. This role is perfect for a talented software professional with a background in embedded systems and desktop application development, who thrives in a collaborative environment....


  • Horsham, West Sussex, United Kingdom Orion Electrotech Sales Full time

    Senior Software Engineer Embedded Systems & Applications An exciting opportunity has opened for an experienced Senior Software Engineer to join a growing electro-optics company. This role is perfect for a talented software professional with a background in embedded systems and desktop application development, who thrives in a collaborative environment....


  • Northgate, West Sussex, United Kingdom CV-Library Full time

    Role: Engineering Support Technician Salary/package: £26,000 - £30,000 per annum, private health, life assurance, 25 days holiday plus bank holidays Hours: 08:45 – 17:15 Monday – Friday Site Location: Commutable from Crawley, Horsham, East Grinstead, Redhill, Croydon, Brighton and surrounding areas Company A leading manufacturing...


  • Rotherham, South Yorkshire, United Kingdom Hott Source Full time €25,000

    IT Service Desk Analyst Position: IT Service Desk Analyst (1st Line) Location: Rotherham, United Kingdom Salary: £25,000 + Excellent Benefits A longstanding organisation in Rotherham is on the lookout for an IT Service Desk Analyst to join their IT Support team on a full-time basis, looking after around 1000 users. This exciting opportunity allows...


  • Rotherham, South Yorkshire, United Kingdom Hott Source Full time €25,000

    IT Service Desk Analyst Position: IT Service Desk Analyst (1st Line) Location: Rotherham, United Kingdom Salary: £25,000 + Excellent Benefits A longstanding organisation in Rotherham is on the lookout for an IT Service Desk Analyst to join their IT Support team on a full-time basis, looking after around 1000 users. This exciting opportunity allows...