Desktop Support Expert

3 days ago


West Midlands Combined Authority, United Kingdom Hays Talent Solutions Full time
Technical Support Role

We are seeking an experienced Technical Support Engineer to join our team in Wolverhampton. As a Senior Desktop Support Engineer, you will be responsible for providing technical support for hardware and software issues within agreed SLAs.

Key Responsibilities:

  • Diagnose and fix hardware faults and basic software faults within agreed SLAs.
  • Work collaboratively with the team to achieve departmental KPIs and Goals.
  • Educate customers on the use and maintenance of their equipment.

The ideal candidate will have 2+ years' experience in a PC field service environment or PC field workshop environment, be familiar with Microsoft desktop operating systems, and have excellent troubleshooting skills. A competitive estimated salary for this position is £40,000 - £50,000 per annum.



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