Desktop Support Specialist
1 week ago
Job Overview
Hays Talent Solutions is currently seeking a Senior Desktop Support Engineer to join their team in Wolverhampton. The successful candidate must have a current SC clearance and relevant experience.
About the Role
This is a 3-month rolling contract, with the opportunity to work on a variety of technical projects. The Senior Desktop Support Engineer will be responsible for troubleshooting and resolving hardware and software issues within agreed SLAs.
Key Responsibilities
- Respond to incidents and requests as required.
- Detect and fix hardware faults and basic software faults within agreed SLAs.
- Manage and update tickets appropriately.
- Return parts in a timely manner via the return process with appropriate paperwork.
- Raise warranty tickets and manage with vendors as required.
- Work within a team to achieve departmental KPIs & Goals (SLA, Customer Satisfaction, Utilisation, Efficiency, Productivity & Financials).
- Build good relationships with customers onsite.
- Engage with other team members.
- Evaluate any problems or areas for quality improvements and report them to the Team Leader.
- Follow all departmental procedures as specified by the Team Leader/ODM.
- Attend daily calls/team meetings.
Requirements
The ideal candidate will have:
- English and Maths to GCSE standard.
- A full clean driving license.
- 2+ years of experience in a PC field service environment or PC field Workshop environment.
- HP Accreditations for grade.
- Dell Accreditations for grade.
- Familiarity with current Microsoft desktop operating systems.
- Ability to diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs).
- Installation - customer builds/Apps.
- Flexibility & willingness to travel.
- Good team player skills.
- Good communication skills.
- Good customer care skills.
- SC Level Clearance.
- Willingness to participate on the standby Rota (24x7x365).
Salary
The estimated salary for this role is £35,000-£45,000 per annum, depending on experience.
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