Desktop Support Specialist

1 week ago


West Bromwich, Sandwell, United Kingdom Hays Talent Solutions Full time

Job Overview

Hays Talent Solutions is currently seeking a Senior Desktop Support Engineer to join their team in Wolverhampton. The successful candidate must have a current SC clearance and relevant experience.

About the Role

This is a 3-month rolling contract, with the opportunity to work on a variety of technical projects. The Senior Desktop Support Engineer will be responsible for troubleshooting and resolving hardware and software issues within agreed SLAs.

Key Responsibilities

  • Respond to incidents and requests as required.
  • Detect and fix hardware faults and basic software faults within agreed SLAs.
  • Manage and update tickets appropriately.
  • Return parts in a timely manner via the return process with appropriate paperwork.
  • Raise warranty tickets and manage with vendors as required.
  • Work within a team to achieve departmental KPIs & Goals (SLA, Customer Satisfaction, Utilisation, Efficiency, Productivity & Financials).
  • Build good relationships with customers onsite.
  • Engage with other team members.
  • Evaluate any problems or areas for quality improvements and report them to the Team Leader.
  • Follow all departmental procedures as specified by the Team Leader/ODM.
  • Attend daily calls/team meetings.

Requirements

The ideal candidate will have:

  • English and Maths to GCSE standard.
  • A full clean driving license.
  • 2+ years of experience in a PC field service environment or PC field Workshop environment.
  • HP Accreditations for grade.
  • Dell Accreditations for grade.
  • Familiarity with current Microsoft desktop operating systems.
  • Ability to diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs).
  • Installation - customer builds/Apps.
  • Flexibility & willingness to travel.
  • Good team player skills.
  • Good communication skills.
  • Good customer care skills.
  • SC Level Clearance.
  • Willingness to participate on the standby Rota (24x7x365).

Salary

The estimated salary for this role is £35,000-£45,000 per annum, depending on experience.



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