After Sales Support

5 months ago

Marlow, United Kingdom Trinity Resource Solutions Full time

Our client, a market leader in their sector are looking for an After Sales Technical Support Executive. Within this role you will be at the forefront of responding directly to customers technical enquiries, offering them the correct information to offer a first time resolution.

**To be considered for this role you will need to have a driver's license and access to a vehicle.**

**Who you are**:

- You will have 1-2 years of experience in After Sales Support.
- You will have an understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations.
- You will have a self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service.
- Excellent communication skills, both oral and written.
- Competent in Excel, Word, and Outlook, knowledge of SAP would be advantageous.

**What you will be doing**:

- Providing professional front line technical support to customers across our brands.
- Developing and nurturing professional relationships with all warranty service agents, dealers and key stakeholders.
- Authorising product collections and arranging repairs under warranty.
- You will manage the customer journey at varying touchpoints whilst installing a level of ownership that provides the best customer experience.

**Company Benefits**:

- 25 days annual leave plus Bank holidays
- Private Medical and Dental Insurance
- Employer pension
- Life Assurance
- Gym subsidy

**Our client is unable to offer sponsorship therefore we are unable to consider anyone that does not have the full right to work in the UK**

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Private dental insurance
- Private medical insurance

Schedule:

- Monday to Friday

**Experience**:

- Aftersales/Warranty: 2 years (required)

Licence/Certification:

- Uk Drivers License (required)

Work Location: In person

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