After Sales Support
6 months ago
Elevate your career in customer service with a pivotal role in after-sales support, where your expertise will be the cornerstone of customer satisfaction for a leading company based in Marlow.
Our Client is seeking two astute After Sales Executives to join their dynamic Service team
**Key Responsibilities**:
- Assist the business to meet its statutory after-sales obligations and customer T&C’s to deliver high levels of customer service.
- Ensure the warranty policy is administered in the best interests of the company and the customer.
- Authorise collections and arranging of necessary repairs under warranty.
- Liaise with service centres regarding the warranty claims process and to keep accurate records of warranty submissions, rejections, and goodwill claims, including warranty claim validation.
- Manage liaison between service centres on customer product progress and resolve customer issues in line with customer expectations.
- Occasionally travelling to customer sites to conduct thorough product inspections.
**Skills Required**:
- Minimum 1-2 years of experience in After Sales Support
- Experience with warranty support.
- Passion for customer service excellence, problem-solving acumen, and readiness to be a brand ambassador for after-sales care.
- Expertise in both B2B and B2C
- Strong analytical and MS Office Skills
- Excellent time management and goal oriented focus
- CRM experience
- SAP knowledge is preferable
- Experience with white goods or tangible products will be highly desirable, as will the ability to navigate the nuances of customer support with ease and professionalism.
- Full UK driving licence
**Our client is unable to offer sponsorship therefore we are unable to consider anyone that does not have the full right to work in the UK**
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£26,000.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Private dental insurance
- Private medical insurance
Schedule:
- Monday to Friday
**Experience**:
- Aftersales/Warranty: 2 years (required)
Licence/Certification:
- Uk Drivers License (required)
Work Location: In person
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