1st/2nd Line IT Support Engineer

1 day ago


StocktononTees, United Kingdom Nigel Wright Full time

**The Role**:
1st/2nd Line IT Support Engineer - Permanent Role - £22,000-£28,000 - Hybrid - Flexible Hours
As a 1st/2nd Line IT Support Engineer you will be responsible for 1st/2nd line escalated support calls, network, and telecoms and VoIP Support. You will be required to investigate, diagnose, and resolve issues relating to Desktop, Server and Network devices.This will include hardware and software issues which may require reconfiguring or upgrading, and you must demonstrate an understanding of these devices and related software.This is an exciting time to be joining a small but experienced IT team due to heavyinvestment across the IT estate.
**Please note a driving licence will be required as some travel to other sites will be required**
Key areas of work include:

- Helpdesk ticket management and prioritisation
- Network support - LAN/WAN/Wi-Fi
- Hardware and Software configuration and support
- Onsite & remote IT support
- Proactive troubleshooting

**You Should Have**:

- At least 2-3 years of broad, hands-on experience in a 1st or 2nd line IT Support role
- Knowledge of Windows Domains, Windows Server (2003-2016), Active Directory and Group Policy
- Experience in configuring and supporting desktops/laptops/mobile devices/network devices
- Software support skills including MS Office standalone and Office 365
- A positive and enthusiastic, can-do attitude
- Initiative to troubleshoot and resolve issues
- Excellent communication skill to deal with all levels of the business
- A full UK driving license

**The Organisation**:
I am delighted to be supporting a renowned, family owned business in their search for a 1st/2nd Line IT Support Engineer.With over 75 years of experience, 450 staff and a turnover of £100M, they sell high quality furniture from retail stores across the UK.
.



  • Stockton-on-Tees, United Kingdom Talent84 Ltd Full time

    1st / 2nd Line Support Engineer, Teesside Salary up to £26,000 depending on experience My client is a well-established retail brand with a 400+ user base across multiple locations nationally. Following recent successes they’re growing and therefore they are looking to increase the headcount within their IT function. The team will further drivethe...


  • Walton-on-Thames, United Kingdom MillsHill Recruitment Limited Full time

    1st / 2nd Line Service Desk Support Engineer Windows, Windows Server, Active Directory, O365, Azure, VMware, Hyper-V, VDI, Citrix, TCP/IP, switching, routing, VLANs, VPN. My client is a 30 year old IT Services company who are technology driven business, supporting a wide range of medium to enterprise customers across multiple sectors. Their managed...


  • Southend-on-Sea, United Kingdom Ernest Gordon Recruitment Limited Full time

    **1st Line IT Support Engineer** Hybrid Remote **£25,000** to **£29,000** + Progression + Company Benefits - Are you a skilled IT Engineer who's looking to join a great team within a highly successful company at the top of its industry? Are you looking to work for a company that truly cares about you and your progression, offering many opportunities to...


  • Southend-on-Sea, United Kingdom Ernest Gordon Recruitment Limited Full time

    **IT Support Engineer, 1st Line** Southend, Hybrid Remote **£25,000** to **£29,000** + Progression + Company Benefits - Are you a skilled IT Engineer who's looking to join a great team within a highly successful company at the top of its industry? Are you looking to work for a company that truly cares about you and your progression, offering many...

  • IT Support Engineer

    5 days ago


    Ross-on-Wye, United Kingdom Pertemps Gloucester Full time

    My client, an established business who is a provider of school activity courses and summer camps for children across the UK have an exciting new role for a 1st Line IT Engineer to join their warm, professional, and dedicated team based in Ross-on-Wye! In this role you will be the first point of contact for internal customers seeking technical assistance or...


  • Walton-on-Thames, United Kingdom Talent Finder Full time

    **2nd Line Support Engineer | Hybrid | **Full Time 8 am to 6 pm Monday - Friday with one hour lunch break **| £28,000-£33,000 per annum depending on experience** Our client delivers secure, cost-effective end to end technology solutions that align with their customer’s business objectives. Their range of cloud services enables their customers to...

  • 1st Line Support

    7 months ago


    Southend-on-Sea, United Kingdom Just IT Recruitment Full time

    **About the company**: Join our client’s team as a Second-Line Technical Support Specialist in a senior capacity, where your role is pivotal in solving complex technical issues, maintaining their premium service, and enhancing client relationships. Reporting to the Service Desk Manager, you’ll lead efforts to provide advanced IT support, engage with...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom Just IT Recruitment Full time

    Company OverviewAt Just IT Recruitment, we strive to deliver exceptional service and support to our clients. We are committed to hiring top talent who share our values and passion for delivering outstanding results.About the JobWe are seeking a Technical Support Associate to join our team. The successful candidate will be responsible for providing technical...


  • Leigh-on-Sea, United Kingdom CV-Library Full time

    1st Line Support Engineer Location: Leigh on Sea, Essex Salary: £25,000 annually Employment Type: Full Time Working Hours: Monday to Friday, 08:30 - 18:00 (occasional Saturdays) Holiday Entitlement: 20 days plus bank holidays Are you a passionate IT professional looking for the next step in your career? We're a well-established IT solutions...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom Talent84 Full time

    Job Summary: We're seeking an experienced Network and Telecoms Engineer to join our team at Talent84, a national, family-run business investing heavily in IT infrastructure and software. The successful candidate will be responsible for 1st/2nd line escalated support calls, network, and telecoms, as well as VoIP support. This includes investigating,...


  • Walton-on-Thames, United Kingdom Proactive Appointments Full time

    **2nd Line Support Analyst** Our client is urgently looking for an experienced 2nd Line Support Analyst to join their team based in Walton-On-Thames, on a permanent basis. The position allows hybrid working, meaning you will only be required in the office two days per week. The 2nd Line Support Analyst will be a point of contact for a large percentage of...


  • Southend-on-Sea, United Kingdom Rutherford Briant Full time

    Are you being Junior 1st Line Support Technician looking to grow and develop professionally? Are you able to offer 1st class customer service and help users to problem solve? We are working with a growing MSP based in Essex, this role is an expansion to the current team. You will be working within a tightknit Helpdesk, with some very experienced technicians...


  • Southend-on-Sea, United Kingdom Rutherford Briant Full time

    Are you being Junior 1st Line Support Technician looking to grow and develop professionally? Are you able to offer 1st class customer service and help users to problem solve?We are working with a growing MSP based in Essex, this role is an expansion to the current team. You will be working within a tightknit Helpdesk, with some very experienced technicians...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom Just IT Recruitment Full time

    About the RoleWe are looking for a highly skilled and experienced Customer Service Support Expert to join our team. The ideal candidate will have excellent communication skills and a passion for delivering exceptional customer service.Key Responsibilities:Premier Client Engagement: Act as the primary point of contact, addressing enquiries and technical...

  • Help Desk Specialist

    3 weeks ago


    Stockton-on-Tees, Stockton-on-Tees, United Kingdom Just IT Recruitment Full time

    Job SummaryWe are seeking a skilled Help Desk Specialist to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service and technical support to our clients.Main Responsibilities:Premier Client Engagement: Act as the primary point of contact, addressing enquiries and technical concerns with...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom Talent84 Full time

    About UsTalent84 is a dynamic company looking to expand its IT department. As a national business with roots in Teesside, we are investing heavily in our IT infrastructure and software.The RoleWe are seeking a dedicated individual to fill our 1st and 2nd line support engineer position. Your primary responsibility will be to handle technical issues relating...

  • IT Support Engineer

    3 days ago


    Harrow On The Hill, United Kingdom Premier IT Full time

    **ROLE - 1st Line Support Engineer** **LOCATION - Harrow on the Hill** **SALARY - £27,000 - £30,000** A technology specialist based in Harrow on the Hill are currently looking to hire multiple IT Support Engineers to join their growing technology team, on a permanent basis. This is a direct result of business growth. **The 1st Line Support Engineer will...


  • Southend-on-Sea, United Kingdom NTech Consultants Ltd Full time

    **2nd Line IT Support Engineer - Southend/Essex Area** We are currently recruiting for a hybrid working - 2nd line support engineer to provide support for complex technology solutions across the IT, Technology, Cloud Services, Networks & Secure Business Applications portfolio of services provided to a largecustomer base. If you have experience in the...

  • Senior IT Engineer

    6 days ago


    Stockton-on-Tees, United Kingdom Nextech Group Ltd Full time

    Senior IT Support Engineer - Up to £45,000 - Stockton-on-tees Join Our Team as a Senior 2nd/3rd Line Support Engineer in Stockton-on-tees Are you passionate about designing, implementing, and maintaining robust 3rd Line and Infrastructure solutions? We're looking for a talented Senior IT Support Engineer to join our team and play a pivotal role in...

  • Senior IT Engineer

    2 months ago


    Stockton-on-Tees, United Kingdom CV-Library Full time

    Senior IT Support Engineer - Up to £45,000 - Stockton-on-tees Join Our Team as a Senior 2nd/3rd Line Support Engineer in Stockton-on-tees Are you passionate about designing, implementing, and maintaining robust 3rd Line and Infrastructure solutions? We're looking for a talented Senior IT Support Engineer to join our team and play a pivotal role...