IT Support Engineer

3 days ago


RossonWye, United Kingdom Pertemps Gloucester Full time

My client, an established business who is a provider of school activity courses and summer camps for children across the UK have an exciting new role for a 1st Line IT Engineer to join their warm, professional, and dedicated team based in Ross-on-Wye
In this role you will be the first point of contact for internal customers seeking technical assistance or requesting service changes.
You will perform initial analysis of issues and work to troubleshoot and remediate them with help from 2nd and 3rd line Engineers, and 3rd party vendors where required.You will also work with the wider team to fulfil service requests.
Supporting 1000+ IT users across locations in the UK, France and Australia as well as customer facing systems and infrastructure from its offices. The IT team strive to provide stable and secure IT services and support internal and external users with an excellentcustomer focused approach.
**To be successful in this role it is essential that 1st Line IT Engineers have experience in the following**:

- Previous experience working in a customer service role.
- A good knowledge and background in working with Microsoft technologies; Windows 10, Active Directory/Azure Active Directory, O365.
- Experience with networks, switches, Wi-Fi and IPv4.
- Security Awareness - Defending against phishing, malware, and data loss; GDPR responsibilities; Keeping devices Secure; Strong passwords, MFA, and identity management; Need for incident reporting and response.

**Desirable**:

- Experience of Citrix or Terminal server environments, Android and iOS mobile devices, Microsoft SQL, Linux, Mac, GPO, Microsoft Endpoint manager (Intune) or SCCM / SCOM, PowerShell, Microsoft Server.
- Experience with routers, firewalls, and telephony.

We are looking for customer focused applicant with great communication, troubleshooting and problem-solving skills who love working as part of a team.
These are exciting times for IT in the Group, with opportunities to be involved in companywide transformation projects getting underway involving SDWAN, WiFi, Zero Trust Security, Endpoint Management, Identity Management, Cloud and Telecoms.
The job holder will be expected to regularly visit centres to fulfil their role, including overnight stays at our centres. A company vehicle/hire car will be provided for this.
**Working Hours: 0900-1700 Monday-Friday**
**Salary: 26k**
**Excellent company benefits**This is a great opportunity to join an established business that offers internal progression during a key period**For full details please contact Ellis Mears at the Gloucester Pertemps Branch



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