IT Support Engineer
3 days ago
**ROLE - 1st Line Support Engineer**
**LOCATION - Harrow on the Hill**
**SALARY - £27,000 - £30,000**
A technology specialist based in Harrow on the Hill are currently looking to hire multiple IT Support Engineers to join their growing technology team, on a permanent basis. This is a direct result of business growth.
**The 1st Line Support Engineer will ideally have the following skills/experience**:
- Over 2 years experience in an IT Support environment
- An understanding of Microsoft 365
- Experience installing and supporting desktop software
- A basic understanding of networking, internet routers or Wi-Fi
- Some previous experience working with desktop hardware
- User administration (Active Directory, Group Policy, DNS, DHCP)
**The 1st Line Support Engineer role will involve**:
- Providing front line support for all clients and sub-clients
- Taking support calls, recording all details
- Processing support tickets, escalating where appropriate
- Supporting with quote and hardware specifications
- Adding/removing licences for client accounts
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