Patient Pathway Coordinator

6 months ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

The Patient Pathway Coordinator will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met.

The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialities and will support the function on a day-to day operational basis.

This post shall sit within the Headache Service across Neurosciences & Pain Management services, providing a vital administrative link between the two areas, ensuring the equitable care of all headache patients.

**The key duties this role shall cover across the two areas are**:
Managing a Single Point of Access within e-RS;
Ensure all referrals are triaged appropriately and directed to the correct Headache Service (Neuro, Pain, Neuromodulation, Complex Headache Clinic or Community);
Ensuring equity of bookings across outpatient and procedural activity;
Direct the flow of patients between the services, managing capacity vs demand;
Triaging and managing all patient queries, directing them to the most appropriate clinical or non-clinical team;
Overseeing the booking of all clinics and procedure lists, ensuring full slot utilisation and bookings within clinical time frames;
Full waiting list validation across both services, ensuring RTT standards are met, waiting lists are accurate and ensuring wait times are equitable across both services;
Act as the single point of contact for all Headache related Datix, PALS, Complaints and Compliments; escalating to the correct management team and putting any learning into action within the service

Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals - Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We have a long tradition of clinical and scientific achievement and - as part of KHP - we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities.

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

**Responsibilities**:
The duties and responsibilities listed below are representative of the Patient Pathway Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.

Operational

Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.

Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review).

Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies.

Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.

Update on all enquiries regarding patients’ care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner.

Develop an understanding of the milestones of the allocated pathway for patients within a designated group.

Attend relevant meetings and complete actions regarding the care of patients within the designated pathway.

Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts.

Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process.

Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers.

Action day-to-day issues, ensuring resolution and escalating serious issues to management as approp

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