Customer Advisor

6 months ago

Watford, United Kingdom Talent Hub Full time

We are looking for confident individuals with customer service experience and high attention to detail, to join our renewables client based Watford.

The role involves creating solar panel designs for people's homes, using specialised technology/software which you will get full training on, and then assist them in finding the correct system for their home, and be their point of contact for the installation.

You will be responsible with communicating with stakeholders and customers to ensure projects and designed to meet requirements, and that customers have all the information they need to make the decision in getting renewable energy in their home.

You will also be responsible for booking appointments in for customers with other stakeholders involved, and be their point of contact for the installation process.

**Full role details below**:
**Design & Installation Coordinator**

**PURPOSE OF YOUR ROLE**

As a Design & Installation Coordinator, you will be responsible for designing, planning, and overseeing the implementation of renewable energy systems. You will work with clients, engineers, and other stakeholders to ensure that renewable energy projects are designed to meet project requirements and will play a key role in the transition to a cleaner, more sustainable energy system.

**RESPONSIBILITIES**
- You will be the first point of contact for our Solar PV Customers and provide the best possible advice to suit their needs.
- You will perform a desktop survey of domestic properties for Customers who have inquired about Solar PV.
- You will arrange technical surveys for solar panel installations and coordinate a variety of field survey activities (including technical surveys, EPCs).
- You will coordinate the installations of the solar panels as the point of contact for Customer queries, parts, and booking with the operations team.
- You will complete Solar PV designs using online software and present the system and benefits to the Solar Customer.
- You administer sales with the Customer, issue and track contracts and order forms.

**SCOPE FOR IMPACT**

Delivering high-quality system designs that meet Customer requirements and expectations, delivering standard financial and environmental objectives, is paramount to the success of Sustain.

**KNOWLEDGE & EXPERIENCE**
- Possess industry knowledge or the ability to research & learn about Solar PV design & the technologies.
- Excellent communication skills both written and verbal.
- Experience in a technical support or design role.
- Experience in a Customer Service role is essential.
- Ability to provide, analyse, and interpret reports and data.
- Ability to influence, build, and maintain relationships with key stakeholders at all levels both internally and externally.
- Desire to learn, work in a team, ask questions if you’re not sure and come to work to be the best you can be.

**About The Company**

“With an ambition to become the UK’s leading climate positive home emergency repairs and improvements company we are on a mission to make our customers’ homes smarter, greener and better.

With sustainability at our core, our products and services are ethical, delivered locally to support local jobs with a strong focus on rewarding loyalty to build long term partnerships with our people and customers.

We survey, design, plan and manage the installations of renewables for domestic properties - more specifically solar PV and battery energy storage. We are MCS & Trustmark accredited as well as being certified to offer commercial grants to businesses in the London area.

We are proud to be a better kind of company and we are always on the lookout for super talented people to join our team where you’ll enjoy variety, the freedom to innovate and work with cool people who really know their stuff. So if you have a deep-rooted passion to make a significant difference, we’d love to hear from you.”

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee discount
- Enhanced paternity leave
- Financial planning services
- Sabbatical
- Transport links

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 2 years (required)

Ability to Commute:

- Watford, Hertfordshire (required)

Work Location: In person

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