Commissioning Customer Relations Advisor

5 months ago

Watford, United Kingdom Country Court Full time

**Commissioning Customer Relations Advisor
- Required For Our New Care Home 'Carpenders Park' in Watford, Part of the Country Court Family**

**Hours: 37.5 Hours per week -Monday to Friday**

**Salary OTE £50,000 (£30,000 BASIC & £20,000 Commission for an on-target performance)**

Care about people as much as the numbers? Are you a switched-on salesperson with a big passion for people?
Come and join us at Country Court, and we’ll give you responsibility, rewards and job satisfaction that really add up.

Carpenders Park Care Home located in Watford is now open & accommodates up to 76 residents. Specialising in residential care, dementia care, and short-term respite care, Carpenders Park will provide a warm welcome as soon as you set foot through the door.

Country Court Care are one the fastest growing Award Winning, 5* care providers and we are passionate about providing the very best care to our residents. We are proud to be a family run business that has grown over the years to a family of over 2,800 employees and 40+ nursing and residential care homes. Our philosophy is ‘our residents and their families are at the heart of everything we do’.

**THE CUSTOMER RELATIONS ADVISOR ROLE**

As Customer Relations Advisor for our Care Home, you will be the first point of contact for all customer enquiries and manage the sales process from showing a family around, to admitting their loved one into the home. You’ll arrange home open days and educational events, work closely with Country Court Care’s marketing and operational teams - all while developing strong relationships with local groups and GPs to promote the home.

You’ll be working with families at a challenging time, when an older loved-one is looking to move out of their own home into a care home. That’s why your ability to drive the numbers must be balanced by your empathy and passion for improving people’s lives: & families must trust you.

**ABOUT YOU**
We’re open to what your professional background looks like. Customer Relations Advisors may come from consumer banking, nursing, leisure/fitness and pharmaceutical sales with strong B2C experience. They’ve proven sales success and they’re competitive, but they care. Above all, they love seeing the end results of their efforts: happy residents and families, and high conversion rates.
- Have the ability to communicate with people at all levels both face to face, and on the telephone - Be ambitious and target orientated with the ability to work on your own initiative
- Experienced in the elderly care sector
- Be accurate with an attention to detail
- Understand the local area and population demographic.
- **Some field-based work will be required so a full UK driving licence and access to your own transport is required**

Specific product and sales training will be provided and there will be additional support to help you develop within this role.

**IN RETURN**

You’ll be joining a family business and you will also benefit from our range of benefits which include:

- A rewarding job with exciting opportunities for career progression
- Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
- Pension Contributions & a range of excellent discounts for shops, restaurants, days out & more.
- Annual Staff Awards Programme across all our Homes celebrating our great staff
- Subject to Terms and Conditions

**PLEASE NOTE**:
**All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.

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