Customer Service Advisor

7 months ago

Watford, United Kingdom Major Recruitment Full time

**A Customer Service Advisor’s main duties and responsibilities**:

- Provide support and consistent links to the client base and other departments at all times
- Logging/booking and closing of, any department requests for engineer’s attendance
- Scheduling/Co Ordination of engineers accurately via company CRM system to attend customer’s

premises as and when required
- Ensuring that all Return Calls are dealt with quickly and efficiently at all times, within a minimum of 48hrs.
- Invoicing of all chargeable calls as and when required
- Ensure procedures are adhered to at all times
- Provide administration support as and when required for all departments
- Attend internal, external meetings and training courses as and when required by Manager
- Ensure all customer requests are dealt with in an effective, efficiently and in a timely manner
- Answer any incoming telephone calls in conjunction with other designated colleagues
- Ensure Quotes are produced in timely manner as and when required
- Ensure all/any quotations or pricing for customers are checked and approved by manager before being sent out
- Any other relevant duties as defined by the Manager

**Key Skills Required of a Customer Service Advisor**:

- Ability to work on your own without supervision
- Organisational Skills
- Good numeracy skills
- Commercial Awareness
- Flexible, Dynamic, Adaptable with a can do attitude
- Knowledge of CRM Systems
- Ability to work to deadlines, this may require working later than the given working hours to ensure that engineer/customer requirements are completed
- Flexible working hours as and when required

**Person Specification - Essential Knowledge Skills and Experience of a Customer Service Advisor**:

- The ability to work with initiative and confidence, and have an enthusiasm for customer service and sales related work
- Experience of administrative work with the ability to prioritise tasks, work under pressure and to tight deadlines
- Organisational abilities
- A sharp eye for detail
- Ability to following any verbal or written instructions accurately
- Excellent written and oral communication and negotiation skills with the ability to deal with External customers colleagues and outside agencies at all levels
- Good numerical skills
- Ability to work as part of a team
- Driving License
- Experience of sales environment
- Flexible Working Hours

**Desirable Knowledge and Skills of a Customer Service Advisor**:

- Experience of working within a Sales/Office environment.
- Experience of working within a Customer Care/Helpdesk environment
- Experienced and familiar with the operation of “CASH” mentor or similar CRM system.
- Experienced Co-ordination of sales staff, engineers - both service and installation across the UK.
- Experience of invoicing and handling of relevant purchase orders
- Experience of working as a team member or alone
- Experience of MS office packages, excel, word and outlook

**What the Company offers**:

- £25,000 - £30,000 salary depending on experience.
- Free Parking
- Holiday, 20 days per year plus bank holidays (increases by 1 day for completed years worked up to 25 days)
- EAP scheme
- Pension Scheme
- Access to training and development platform
- Charity £4£ scheme

‘Major Recruitment act as an employment agency for permanent roles and an employment business for temporary opportunities’.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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