Customer Service Advisor

3 weeks ago

Watford, United Kingdom BRE Group (Building Research Establishment) Full time

You will be responsible for delivering a highly accurate standard of service to both internal and external customers. You must be well organised, disciplined, with a mature manner and be able to demonstrate a dynamic attitude towards developing and improving the customer experience for the BRE Group.

You will also be responsible for contributing to and maintaining a positive working environment for the team, hence strong interpersonal skills and a friendly, can-do attitude is essential.

The Customer Service Advisor will report directly to the Customer Service Supervisor. They will also get the chance to work alongside other team members as well as different business areas to provide a great customer experience. The Customer Service Advisor will also need to ensure that they follow the correct escalation process for internal and external feedback, and to ensure they communicate effectively with stakeholders.

The Customer Service Advisor will work to agreed KPI’s as set for the team, based on numbers of enquiries and calls taken using the CRM or SMARTSheets.

**What experience and skills does the role need?**

A genuine passion for customers is the most important quality for this role. Previous experience in the built environment is not essential, however what is important to us is that you can demonstrate the below key skills:

- Relevant work experience in a similar role
- Are computer literate and able to use Microsoft Office to intermediately level
- Able to work at pace, whilst maintaining a high level of accuracy
- Have excellent personal time management and prioritisation skills
- Professional attitude
- Are self-motivated and able to work on your own
- Is a first-class team player who possesses a positive and collaborative attitude
- Thrive on understanding, empathising, and delivering against customer needs
- Possess excellent communication skills and build relationships effectively with people
- Ability to be proactive when issues arise
- We’re building a diverse and talented team at BRE because we know that different perspectives, experiences and skills will help us be more innovative and mean that we can help deliver effective solutions for our customers._
- Whilst this advert may state a specific location or hours, we encourage flexibility and are happy to have a conversation on how this role could be fulfilled in a different way._

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