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Performance Manager
4 months ago
**Job Title - Performance Manager**
**Rate - £26.06**
**Location - Watford**
**Duration - 13/2 to TBC**
**Hours -Mon - Fri 9-5**
**Must Have**
Knowledge and understanding of redesigning services and the tools and techniques for achieving service change.
Proven success at managing complex programmes of organisational change while maintaining service quality.
**Job Overview**
To provide timely, effective, proactive operational management support to the Emergency Dept. Assisting the lead clinicians and senior managers as required and ensuring that the Emergency Department functions in a responsive, innovative way, and providesthe highest possible clinical and performance standards.
To support the ED triumvirate and Divisional Management team ensuring that all performance and quality targets are achieved. Developing and implanting lasting solutions to challenges in conjunction with clinical and managerial colleagues. To function asa key member of the divisional management team, taking full responsibility for actions and for keeping other team members fully informed at all times.
Full understanding of the Emergency Department's performance, with the ability to provide regular performance and operational reports for both internal and external distribution. The post holder will oversee and support the management of a team of administrativestaff across the Emergency Department.
1. Leadership
a. To provide professional general and operational management support to the Emergency Department, working in partnership with the Lead Clinicians and others to deliver a high quality and a responsive service.
b. To provide knowledgeable credible operational support to the Department, working with the Nurse and Consultant in charge to ensure that the flow of patients through the Department is managed, safe and supports a good patient experience.
c. To take a lead role in developing and sustaining the relationship between other specialties and department across the Trust to establish excellent relationships, strong interface pathways and clear mechanisms for escalation of problems and performancetracking.
2. Strategic Direction
a. To support the development of the strategy and business plans for ED, as part of the annual planning cycle and on an ad-hoc basis as required.
b. To ensure the establishment and maintenance of good relationships and communication throughout all elements of the ED and with the wider Trust, promoting a culture where clinical and other staff are actively involved in the decisions on how services areprovided and targets delivered.
c. In conjunction with senior clinical colleagues and service providers develop ways of involving patients and measuring satisfaction with regard to ED services, and ensure that services respond appropriately to the comments of patients.
3. Service Development and Performance Management
a. With the support of the Divisional Manager, take a lead management role in all areas of performance for the Emergency Department, lead and/or contributing to performance meetings as required and taking responsibility to ensure actions are followed upin a timely manner.
b. To work with directorate colleagues to support the development of service improvements, including complex business cases, taking into account activity and income projections.
c. To support the development of strategies to enable the creation of distinctive models of care for ED patients that aim to increase efficiency and quality.
