Complaints Officer

2 weeks ago


Maidstone, United Kingdom NISI Staffing Full time

We are looking for **Complaints Officer** who will work for our NHS client in **Maidstone**.

** START - ASAP -Rolling 3 month contract
** Working Hours: 7.5 hours, 5 days a week (flexible/WFH available with discussion)
** Pay rate £15-20/h
**DBS- Standard for administrative and clerical

**Complaints Officer**
Required to work on existing complaints to review information provided by clinical divisions and use this information to draft a written response to the complaint.

**Process**
- Analyse complaint, identifying issues, themes and concerns.
- Review information already provided by division, ensuring that it has addressed each concern and identified learning/improvements where possible.
- Identify any outstanding information required to address the complaint concerns
- Use information to draft a Trust response to the complaint

**Skills required are**:

- Attention to detail.
- Strong communication (particularly written)
- Drafting experience desirable.
- Analytical skills desirable.
- Adequate typing speed.
- Knowledge of case management systems (Datix/InPhase)
- Not essential but clinical knowledge
- Not essential but knowledge of the Trust

**Job Type**: Temporary contract

**Salary**: £15.00-£20.00 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Work Location: In person


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